Service Management Group (SMG)

SMG is a leader in the Customer Experience (CX) industry, helping the world’s largest and most innovative brands deliver better experiences to their millions of customers across the globe. With our recent growth equity investment, we’re accelerating new product innovation — moving quickly and taking risks like a startup, but within a healthy, established business
Our leadership has broad experience in VC-backed startups and cares deeply about making beautiful products. We empower our product teams to solve hard problems in a way our customers will love, yet work for our business, by teaming Product Managers with User Experience and Engineering professionals to create a cross-functional and durable team.