VACANCY ANNOUNCEMENT 4 (POSITIONS)

Location: Burao, Somaliland

Hotel Name: Burao International Hotel

Email: [email protected]

Hotel Manager

Job brief

We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.

The hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

Responsibilities

·         Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives

·         Plan activities and allocate responsibilities to achieve the most efficient operating model

·         Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits

·         Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services

·         Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

·         Deal with maintenance issues, shortages in staff or equipment, renovations etc.

·         Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

·         Inspect facilities regularly and enforce strict compliance with health and safety standards

Requirements and skills

·         Proven experience as Hotel Manager or relevant role

·         Fluency in English; knowledge of other languages is a plus

·         Understanding of all hotel management best practices and relevant laws and guidelines

·         Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage

·         Excellent customer service skills as well as a business mindset

·         Demonstrable aptitude in decision-making and problem-solving

·         Reliable with an ability to multi-task and work well under pressure

·         Outstanding leadership skills and a great attention to detail

·         Degree in Business Administration, Hotel/Hospitality Management or relevant field

Cook 

Job brief

We are looking for a skilled Cook to prepare delicious meals according to menu. You will cook dishes that will delight our customers with their taste and timely delivery.

An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important.

The goal is to help preserve and enhance our reputation so we can expand our clientele.

Responsibilities

·         Set up workstations with all needed ingredients and cooking equipment

·         Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)

·         Cook food in various utensils or grillers

·         Check food while cooking to stir or turn

·         Ensure great presentation by dressing dishes before they are served

·         Keep a sanitized and orderly environment in the kitchen

·         Ensure all food and other items are stored properly

·         Check quality of ingredients

·         Monitor stock and place orders when there are shortages

Requirements and skills

·         Proven experience as cook

·         Experience in using cutting tools, cookware and bakeware

·         Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)

·         Ability to follow all sanitation procedures

·         Ability to work in a team

·         Very good communication skills

·         Excellent physical condition and stamina

·         High school diploma or equivalent; Diploma from a culinary school will be an advantage

coffe-man

Job brief

We are looking for a coffe-man to prepare and serve hot and cold beverages, including various types of coffee and tea.

coffe-man responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should also be able to work various shifts. Note: this position’s compensation includes salary and tips.

Ultimately, you’ll ensure an excellent drinking experience for our guests.

Responsibilities

·         Greet customers as they enter

·         Give customers drink menus and answer their questions regarding ingredients

·         Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)

·         Prepare beverages following recipes

·         Serve beverages and prepared food, like cookies, pastries and muffins

·         Receive and process payments (cash and credit cards)

·         Keep the bar area clean

·         Maintain stock of clean mugs and plates

·         Check if brewing equipment operates properly and report any maintenance needs

·         Comply with health and safety regulations

·         Communicate customer feedback to managers and recommend new menu items

·          Production of fresh juice and other cold beverages.

Requirements and skills

·         Previous work experience as a coffe-man

·         Hands-on experience with brewing equipment

·         Knowledge of sanitation regulations

·         Flexibility to work various shifts

·         Basic math skills

·         Ability to gauge customers’ preferences

·         Excellent communication skills

·         High school diploma; relevant training is a plus

Baker Man

We are searching for skilled, creative bakers who strive to provide excellent baked items and service in an efficient, professional manner. The baker will design, execute, and improve recipes, perform quality checks on ingredients and finished products, use icing, glazes, fillings, and decorations to enhance item presentation, and process orders from customers. You will also greet customers, answer questions, clean workstations and equipment, and perform other duties to ensure that customer needs are satisfied and the bakery is well-stocked and operating smoothly.

To be a successful baker, you should be efficient and friendly with a focus on food quality and customer satisfaction. You should be organized, decisive, attentive, and possess a strong understanding of baking techniques.

Baker Responsibilities:

Designing and improving recipes.

Measuring and combining ingredients and using mixers, blenders, heat sources, and other equipment to make baked goods, such as cookies, bread, cakes, etc.

Cake and pastry making.

Cake decoration and displaying finished products.

Production of fresh juice and other cold beverages.

Testing ingredients and finished goods to ensure that each item meets food safety and quality controls.

Greeting customers, answering questions, making recommendations, accepting orders and payments, and providing exceptional customer service.

Keeping records relating to deliveries, inventory, and production levels.

Taking client information and ensuring that deliveries are fulfilled accurately and on time.

Cleaning and restocking workstations and ensuring that all equipment is sanitized and prepared for the next shift.

Baker Requirements:

High school diploma or equivalent.

More education or experience may be preferred.

Strong communication, time and resource management, and planning skills.

Attention to detail, especially when performing quality inspections on ingredients and products.

Basic math and computer skills.

Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create amazing baked goods.

Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability.

Ability to work in a hot, hectic environment; stand, walk, bend, use hands and appliances; and lift heavy items for extended periods.

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[email protected]