Retail Operations Coordinator

Puntland, Somalia

Are you an excellent people manager and an inclusive leader with great interpersonal skills to build strong relationships with colleagues with different background?

Are you able to travel and work on different countries and multiple projects simultaneously and able to manage dynamic portfolio of projects as assigned working together with key stakeholders within the operations team and cross-functionally?

Can you work under pressure and have good time management with excellent prioritization skills, and multitasking abilities?

Are you able to give and receive feedback and constructive criticism from a variety of channels including social media and as well as support our communications department?

Are you proactive, a self-starter with strong numeric and analytical skills, meticulous and detail oriented?

Are you an excellent strategic planner with a high level of problem-solving skills and able to prioritize workload to be in line with department and business strategy?

Are you very strong in retail operations software management?

If your answer is yes to all these questions, then we are looking for you.

The Role:

The Retail Operations Coordination (ROC) will manage operational tasks under the direction of the Managing Director, leads the retails market store management workflow for assigned projects, helps assigned teams meet and exceed their goals and objectives and contribute to reports for internal and external stakeholders as well as collaborate with managers to set strategic plans, procedures, policies, and processes.

The Retail Operations Coordinator (ROC) will be responsible for overseeing day-to-day operations in retail stores. His/her primary role will be to ensure that all retail locations are running smoothly and efficiently, and that all employees are meeting their objectives.

Role Responsibilities:

Operations

1.      Monitor inventory levels and ensure that products are in stock;

2.      Identify areas for improvement in operations and implement solutions;

3.      Coordinate order tracking and order management while providing issue resolution between parties;

4.      Act as primary resource for retail operations support, in areas involving policies and procedures;

5.      Act as single point of communication between corporate office and store management;

6.      In collaboration with the supply chain department, develop operations calendar for stores to properly plan for upcoming projects, orders, vendors and key events;

7.      Attendance on calls, conferences and other meetings with store managers, vendors, exhibitions and retail operators;

8.      Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made;

9.      Identify, analyze and implement improvements to processes and ways of working to drive productivity and value added by the Retail function;

10.  Organize ad-hoc administration work for the Retail Operations team.

Leadership & People Management

1.      Provide training to staff on product knowledge, pricing and sales, customer service, logistics, retail software management and other related areas;

2.      Support and oversee HR departments and staff performance;

3.      Working with team leaders, managers, and department heads to learn departmental needs and goals;

4.      Identify and resolve any problems jeopardizing the smooth running of the market stores;

5.      Be part of the recruitment process of staff.

Marketing & Customer Service

1.      Ensure that all customers receive a high level of service and attention;

2.      Plan and execute promotional events and sales campaigns;

3.      Maintain store layouts and displays to maximize sales and optimize customer experience and satisfaction;

4.      Together with the Managing Director work on customer experience process improvements such as helping to administer labour management tool and customer experience measurement tool;

5.      Facilitate cross-channel feedback from customers and employees to management and Managing Director or Executive teams.

Finance & Compliance

1.      Support Accountants/Financial officers, budgets and expenses for each retail location;

2.      Keenly monitor and minimize all unnecessary expenses;

3.      Introduce new and innovative ways of cost efficiency and best practices;

4.      Perform regular store audits to ensure compliance with policies and procedures;

5.      Ensure that all activities conform to local, federal, industry and company standards. 

Reporting & Communication

1.      Track sales figures and analyze trends to inform decision-making;

2.      Coordinate with store employees to ensure that they are meeting their sales targets;

3.      Submit monthly, quarterly and annual reports;

4.      Manage, monitor and report on store costs consumables, stationary, drinks and utilities;

5.      Prepare reports for retail management for Store Standards Reviews, physical inventories, customer shops and satisfaction;

6.      Remain in CC on all communication back to various departments to improve knowledge, disseminate deemed necessary information to stores, and ensure timely response from corporate office, suppliers and stores.