OSS/BSS Engineer

OSS/BSS Engineer – Job Description

Location:

Garowe, Somalia

Opening Date:

May 9, 2026

Deadline:

May 16, 2026

About AMTEL

AMTEL is a leading telecommunications and technology company dedicated to delivering reliable communication, digital, and financial services across Somalia. The company focuses on innovation, customer satisfaction, and modern telecom solutions to support individuals, businesses, and communities.

Job Summary

We are looking for a skilled Convergent Billing System Engineer (CBS & CRM) to manage, support, and optimize convergent billing platforms for telecom and digital service operations. The successful candidate will ensure accurate charging, billing, mediation, rating, and customer relationship management across prepaid and postpaid services within a unified billing environment.

Key Responsibilities

·         Support billing, charging, CRM, mediation, and customer management systems.

·         Ensure accurate billing and revenue assurance processes.

·         Configure and maintain prepaid/postpaid operations including tariff and bundle configurations.

·         Support order management and customer provisioning workflows.

·         Collaborate with finance and customer care teams to resolve billing-related issues.

·         Troubleshoot OSS/BSS incidents and perform root-cause analysis.

·         Monitor system performance and implement improvements.

·         Participate in system upgrades, migrations, and deployments.

·         Prepare technical documentation and operational procedures.

·         Perform UAT/ATP testing during deployment and post Go-Live activities.

·         Work with vendors and internal stakeholders during implementation projects.

·         Ensure systems comply with security, availability, and performance standards.

·         Provide technical support during maintenance windows and outages.

Required Qualifications

·         Bachelor’s degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field.

·         Minimum of 3 years’ experience in OSS/BSS operations or telecom systems.

·         Strong understanding of telecom network architecture.

·         Experience with telecom protocols and technologies.

·         Knowledge of billing systems, CRM platforms, mediation systems, provisioning tools, and service assurance tools.

·         Familiarity with Linux/Unix environments.

·         Understanding of databases such as Oracle, MySQL, or PostgreSQL.

·         Experience with cloud and virtualization technologies.

How to Apply

Interested candidates should send their CV and application to:
📧 [email protected]