Customer Service Supervisor

Job Objective:   

Manage cash of the branch, coordinate and coach the activities of the customer service supervisor, provide an optimal customer service by ensuring service-related digitalization meets the customer expectation and ensure growth by managing marketing campaign. Making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations.

Duties & Responsibilities:

·   Open and administer the Primary Vault dually with the Branch Manager and solely administer Secondary Vault.

·   Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, and supply cash against signature to the cashier for the day’s operations and make the necessary replenishments.

·   Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transaction related to cash deposit/withdrawal to/from vault in the System

·   Open and assign till for Customer Services Officers and control their till limits.

·   Collect/deliver cash from/to the Customer Service Officers.

·   Authorize transfer of cash from Vault to Till and from Till to Vault.

·   Takes run-up of each daily cash tickets and balance same against cash on hand and against system

·   Close Tills at close of Business and at breaks, and check and confirm overall cash balance.

·   Manage cash areas and customer inquiries on cash activity.  

B.A Degree in Accounting/ finance or and related fields.

Four years of banking experience

Spoken Language Requirements 

·         English and the local language (Somali) are a mandatory

·         Good English communication skills (both oral and written)

·         Knowledge of the location context will be an advantage. 

Those who meet the above requirements should submit their short CVs (written in English) maximum of 3 pages and saved in PDF format (mandatory) with three professional referees and their contacts (both email and telephone) through [email protected]

 Hard copies or physical applications will not be accepted. The Bank has the right to cancel the post advertised. Shabelle Bank does not charge a fee at any stage of the recruitment process.

Please note that only short-listed candidates will be contacted at all stages of the selection process.