Branch Operations Manager

Advertisement for Branch Operations Manager, Hargiesa-Somaliland-National Position (1 Position)

Position Title: Branch Operations Manager

Reporting to: Branch Manager

Duty Station: Hargeisa -Somaliland

Position Status: locally hired position

Starting Date: Immediately,

Background

Premier Bank is a privately owned Sharia compliant commercial bank, headquartered in Hargeisa, Somaliland and licensed by the Central Bank of Somaliland in 2016. Our vision is to be the best Islamic bank that customers will ever want. We achieve this by staying true to our mission of offering transformative financial solutions for a better society.

We are one of Somaliland’s fastest growing banks. We have grown in the last five years to a network of 8 Branches, and the highest number of ATMs and POS locations at 20 and 200 respectively. We are working to further expand this network to complement digital banking services on mobile and internet. This footprint is well optimized to ensure that we provide exceptional service to all our customers spread across the regions we operate in.

We offer comprehensive one-stop financial solutions to our customers who include private and government institutions, corporate and SME businesses as well as private individuals. Our financial solutions offering include; retail, business, corporate, diaspora, agency, and online banking as well as SWIFT and international money transfers through our network of correspondent banks. The Bank also deploys the best in technology which is way ahead of our local market and at par with global standards to power our innovative digital products including our mobile wallet and in-house switch.

We believe in the promise of a prosperous Somaliland and are playing our role in efforts to build the economy. Our efforts have achieved significant success and recognition in the market. We are rated as one of the top banks in East Africa in terms of MasterCard volumes. Furthermore, to give back to the communities we operate in, we offer support to and sponsor several corporate social responsibilities in the areas of education, healthy, business and technology

Primary Purpose of the position:

This position is responsible for assisting in management of the Branch Office in order to meet the financial services needs of customers in the assigned market area; implementing strategies to achieve goals developed for the branch as part of the Bank’s overall strategic plan; ensuring the branch's compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.

Major Responsibilities:

• Works with the Branch Manager in establishing growth, sales, and profit objectives for the branch; provides input to these objectives and to the manner in which performance will be measured and controlled;
• Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives;
• Maintains records and prepares required monthly reports;
• Participates in the weekly scheduling of Head Tellers/Personal Bankers, and Tellers and puts together Time Sheet Recaps for payroll processing;
• Manages adherence to scheduling procedures;
• Ensures adequate coverage for dual control;
• Ensures adherence to Teller Difference Policy ;
• Trains Head Tellers/Personal Bankers, Tellers, and staff on fraud prevention;
• Ensures adherence to guidelines of the Branch “Survival Guide” ;
• Ensures that customer confidentiality is being maintained at the Branch;
• Shares in the responsibility of reviewing and approving the payment of Overdraft’s and Uncollected Funds;
• Adheres to Paid Time Off policies;
• Performs Teller operational procedures duties as needed;
• Ensures that Branch security procedures and policies are followed;
• Performs other duties as assigned;
• Participates in the active coaching of Head Teller/Personal Banker and Teller performance;
• Assists in performance planning;
• Identifies the training needs of staff and coordinates training with scheduling procedures;
• Prepares meeting agendas, conducts meetings, and assigns topics for individual staff members to speak on 
• Initiates disciplinary action with Human resources when required;
• Leads by example, set example - fosters open communication with staff;
• Involved in the reaching of objectives of Branch action plans;
• Provides input on the alignment of staff;
• Builds self-esteem through encouragement;
• Shares “Branch Vision” with all Branch staff
• Helps determine methods and implements those methods to motivate staff;
• Assists staff in recognizing and facilitating cross-selling opportunities;
• Recognizes/facilitates and refers any and all cross-selling opportunities;
• Implements and demonstrates the ability to work towards meeting customer service and sales expectations/standards;
• Initiates frequent communications with customers;
• Understands core banking products and all other products and services available;
• Maintains positive interpersonal relationships with customers and employees;
• Answers the telephone according to the telephone etiquette standards for the Bank;
• Tracks and monitors sales targets and goals;
• Takes advantage of all cross selling opportunities;
• Participates in outside sales calls; and
• Any other duty assigned by Branch Manager.

Skills and Qualifications

Essential:

• Minimum of bachelor degree with business/banking or other relevant fields (Master degree is preferable);
• Minimum five years of relevant experience in banking with minimum of 4 years spent working at banking sector and three years served at a similar management position.
• Significant banking knowledge of industry processes, procedures and workflows.
• Analytical skills to determine areas in need of improvement and the ability to find creative solutions;
• Fluent in written and spoken both English and Arabic;
• Excellent interpersonal and teamwork skills, working with different groups and nationalities.
• Good management skills.

Desirable:

• Accountability
• Adaptability and Flexibility
• Commitment and Motivation
• Commitment to Continuous Learning
• Communication
• Creativity
• Empowering Others
• Ethics and Values
• Judgment and Decision-making
• Good judgment to make financial decisions
• Knowledge Sharing
• Leadership, Managing Performance, Planning and Organizing, Professionalism
• Strong initiative and self-motivated,
• Strong commitment to teamwork and banking principles.
• Ability to multi-task and cope with competing demands under tight deadlines.
• Identify priority activities and assignments, adjust priorities as required.

This is a challenging opportunity for a dedicated and highly motivated professional. Please submit your application by 17th of September, 2022 to [email protected] quoting the position in the email subject matter.

Each application should include:

• Cover letter with applicant’s current contact information
• CV including detailed work experience, education/degrees, details of similar assignments, and three professional references with complete contact information.
• Scanned copies of academic and professional certificates

Applications not including all of the above information will not be reviewed. Only short-listed candidates will be contacted.

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NAGUSOO BIIR ---  SOMALI JOBS

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