Hotel Manager - (SKY Hotel) - Hargeisa, Somaliland

Hotel Manager

SKY Hotel is a luxury hotel in Hargeisa, Masala area. The hotel services include luxury rooms, quality restaurant services and conferencing/event facilities. SKY Hotel is looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. He/she will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

Typical responsibilities include:

• Supervise work at all levels (receptionists, kitchen staff, housekeeping, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• recruiting, training and supervising staff
• managing budgets
• submitting financial and operations reports to the owners
• planning maintenance work, events and room bookings
• handling customer complaints and queries
• ensuring compliance with health and safety legislation

• Proven experience as Hotel Manager or relevant role
• Degree in Business Administration, Hotel/Hospitality Management or relevant field
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset

The qualified candidate should possess creativity, innovation, strategic thinking skills, excellent oral and written communication skills; analytical skills, organizational skills, interpersonal and cross-cultural abilities, qualitative and quantitative research experience, proven ability to produce results, and computer literacy.

Please send a CV and cover letter outlining why your experience is suitable for this position to: (SKY Email) no later than 15 April 2022. Applications through this email [email protected] . Only shortlisted candidates will contacted for further process.