Deputy Branch Manager - HQ

The Deputy Branch Manager shall be jointly responsible for achieving the branch’s operational and financial targets, including but not limited to sales, deposits, financing clients, customer acquisition, and service quality metrics, as set by the Bank from time to time. Performance against these targets will be monitored regularly, and achievement of the targets will be a key factor in performance evaluations, incentives, and career progression.

The key responsibilities also include:

A. Leadership Responsibilities

1. Formally assume full responsibility for branch operations, staff leadership, and target achievement in the absence or delegation of the Branch Manager.
2. Assist the Branch Manager in the day-to-day oversight of the branch, focusing heavily on internal controls, workflow efficiency, and service execution.

B. Operational Management

1. Oversee branch operations including cash management, customer service, account opening, financing processing, and compliance.
2. Ensure the branch operates efficiently, securely, and in accordance with bank policies and procedures.
3. Monitor daily branch activities, authorize transactions above staff limits, and ensure operational integrity.
4. Ensure high standards of branch appearance, safety, and customer experience.
5. Develop and implement strategies to increase deposits, financing clients, and customer acquisition.
6. Identify business opportunities within the local market and expand customer base.
7. Build and maintain strong relationships with key customers, institutions, and community leaders.
8. Ensure staff adhere to service standards and maintain a positive customer experience.
9. Lead, supervise, and mentor the branch team including tellers, customer service officers, etc.
10. Ensure adequate staffing levels and plan staff rotations/schedules.
11. Promote a culture of teamwork, discipline, and customer-centric service.

C. Risk Management & Compliance

1. Ensure full compliance with Bank of Somaliland regulations, AML/CFT guidelines, KYC rules, and internal policies.
2. Monitor high-risk transactions and ensure strong internal control systems.
3. Conduct regular branch risk assessments and ensure corrective actions are implemented.
4. Handle audit findings and ensure timely closure of compliance issues.

D. Financial Management

1. Monitor branch budgets, expenses, and profitability.
2. Ensure accurate cash management and daily balancing.
3. Oversee reconciliation of suspense accounts and operational records.
4. Ensure branch meets monthly, quarterly, and annual financial targets.

Education

• Bachelor’s degree in Business Administration, Banking, Finance, Accounting, Economics, or related field.
• Professional certifications are an added advantage.

Experience

• Minimum 8 years’ experience in the banking sector.
• At least 3 years in a supervisory or branch operations role.
• Strong experience in sales, customer service, branch operations, and compliance.
• Experience managing staff and handling high-value transactions.

Skills & Competencies

• Strong leadership, communication, and people management skills.
• Proficiency in core banking systems and digital banking platforms.
• Good understanding of banking operations, AML/KYC, and regulatory requirements.
• Strong problem-solving, decision-making, and customer service abilities.
• Reporting skills.
• Ability to drive sales targets and business growth.
• High integrity, professionalism, and confidentiality.
• Good analytical skills and attention to detail.

Deadline : 15 July 2026

Apply here 

https://talent.basehr.co.uk/apply/ccd914a7-d15a-4e84-96b9-411405d650cf