Manager

TERMS OF REFERENCE

POSITION:  Manager

LOCATION:  ADEEG ORGANIC MARKET

REPORTS TO:  CEO   

EMPLOYMENT TYPE:  FULL-TIME

1. Background

Adeeg Organic Market is a modern grocery and retail center specializing in fresh fruits and vegetables, premium spices, nuts, cereals, and a wide range of healthy food products. We proudly serve customers who prioritize quality, freshness, and wellness-oriented shopping. Currently, we operate two branches in Hargeisa along with dedicated production sites.

As a growing business, we are committed to maintaining strong operations, efficient production, and exceptional customer service to continuously improve the value we deliver. To support this growth, Adeeg Organic Market is seeking a qualified, committed, and professional manager to oversee and strengthen our business operations.

 2. Purpose of the Role

The purpose of this position is to provide strategic and operational leadership to Adeeg Organic Market’s retail and production operations. The Manager will be responsible for overseeing daily business activities, ensuring high standards of product quality and customer service, and driving operational efficiency across branches and production sites. This role is central to sustaining Adeeg’s growth, maintaining its reputation for excellence, and implementing systems that enhance productivity, staff performance, and customer satisfaction. The ideal candidate will play a key role in aligning business operations with the company’s mission of promoting healthy, organic living.

3. Key Responsibilities

The Manager will provide strategic direction and hands-on leadership to ensure operational excellence, customer satisfaction, business growth, and regulatory compliance across all branches and production sites of Adeeg Organic Market.

Operational Leadership and Team Management

·         Oversee daily operations across retail branches and production sites, ensuring efficient coordination among procurement, logistics, and sales functions.

·         Maintain high standards in operational efficiency, quality control, and alignment with Adeeg’s focus on freshness and healthy food.

·         Lead the recruitment, training, supervision, and performance management of staff to build a professional and customer-oriented team.

Customer Experience, Inventory, and Financial Oversight

·         Ensure exceptional customer service, address client feedback, and implement systems that enhance the overall shopping experience.

·         Manage inventory and supply chain processes to maintain optimal stock levels and reduce waste.

·         Support financial planning and reporting, including budget preparation, cost control, and monitoring sales performance.

Strategic Growth, Branding, and Compliance

·         Contribute to business development through market analysis, new product introduction, and branch expansion initiatives.

·         Collaborate with the marketing team to lead promotional campaigns and enhance Adeeg’s brand visibility.

·         Ensure all business practices comply with health, safety, and quality regulations, safeguarding Adeeg’s reputation for excellence.

4. Required Qualifications and Skills

·         Educational Background: Bachelor's degree in Business Administration, Retail Management, or a related field; additional training in leadership or operations is a plus.

·         Business Acumen: Strong understanding of retail and production business operations, with the ability to manage budgets, drive sales, and optimize supply chains.

·         Local Market Insight: Familiarity with the Somaliland business environment, including local consumer behavior, regulatory practices, and sourcing dynamics.

·         Customer-Centered Mindset: Proven experience in delivering excellent customer service and developing systems that enhance client satisfaction and loyalty.

·         Team Leadership: Strong team-building skills with a track record of recruiting, mentoring, and motivating staff to perform effectively in dynamic settings.

·         Communication & Problem-Solving: Excellent interpersonal, decision-making, and communication skills, with the ability to handle operational challenges efficiently.

6. Working Conditions

·         Work Location: The Manager will be based in Hargeisa and will operate primarily from Adeeg Organic Market’s main office, with regular visits to the retail branches and production sites.

·         Working Hours: This is a full-time position with a standard workweek of 6 days (Saturday to Thursday), requiring flexibility to work extended hours during peak business periods, public holidays, or seasonal campaigns.

·         Mobility: Occasional travel may be required between branches, production centers, supplier locations, or partner meetings within Somaliland.

·         Work Environment: The role involves a combination of office-based planning, on-site supervision of retail and production operations, and engagement with staff and customers in a dynamic, fast-paced environment.

·         Tools & Equipment: The company will provide essential tools for communication and reporting, including access to business software systems, internet, and mobile allowance as per internal policy.

·         Reporting & Accountability: The Manager will report directly to the CEO and will be accountable for meeting operational targets, ensuring team performance, and maintaining high standards in customer service and product delivery.

7. Application Process

Qualified candidates are invited to submit a CV and a cover letter clearly outlining their suitability for the role to: Email: [email protected], Application Deadline: 30th June, 2025

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Adeeg Organic Market warmly welcomes applications from all qualified candidates and particularly encourages women to apply.