Deadline: 01-3-2024

Location: Hargeisa

Apply: Female Only

Vacancy: Account Manager

About company

UK Residency is the global leader in smart migration. We enable individuals, families, and businesses to access the Visa zone through specialized and dedicated routes through investment, business, employment and education. We are global, Visa zone Group has strategic hubs across the globe with dedicated offices in Europe, Africa, Asia and the Americas. Our global headquarters are based in Dar es Salaam., which is one of the world's leading international smart cities. We pride ourselves on providing simple, innovative solutions and helping families, and businesses, achieve their global mobility goals. Having launched as a specialist legal consultancy, Visa zone Group has since then evolved into a bespoke, business, wealth and immigration advisory offering specialist, tailor-made solutions for our clients.

Senior Account Manager Job Description

We are looking for a passionate and solution-oriented senior account manager to be responsible for multiple client accounts. The senior account manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

To be successful as a senior account manager, you should be able to manage and develop your accounts and ensure client satisfaction. Ultimately, an outstanding senior account manager should have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.

Responsibilities:

•       Manage multiple accounts; develop positive working relationships with all customer touch points

•       Drive client retention, renewals, upsells and client satisfaction

•       Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

•       Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

•       Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

•       Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

•       Prepare campaign insights reporting, including analysis and research

•       Manage weekly campaign status documents for review

•       Work closely with Finance on billing set up and invoicing

•       Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

•       Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

•       Provide input on new processes and workflows as needed

•       Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight