Ticketing Officer

Somalijobs Recruitment Service

One of our clients is urgently seeking to hire a qualified candidate for the following position:

Position Title: Ticketing Officer 
Location: Hargeisa
Employment Type: Full-time

Job Summary

The Ticketing Officer is responsible for assisting customers with flight bookings, ticket issuance, reservations, cancellations, and travel-related inquiries. The role requires excellent customer service, communication skills, accuracy, and a good understanding of airline ticketing and reservation systems.

Key Responsibilities

• Handle flight ticket bookings and reservations for customers.
• Issue, reissue, cancel, and refund airline tickets according to airline policies.
• Provide customers with accurate information about flight schedules, fares, routes, baggage allowances, and travel requirements.
• Assist customers in selecting suitable flights based on their travel needs and budget.
• Make changes to existing bookings, including travel dates, destinations, and passenger information.
• Respond to customer inquiries through phone calls, email, social media, and in-person visits.
• Maintain accurate records of bookings, payments, ticket sales, cancellations, and refunds.
• Follow up with customers regarding booking confirmations, schedule changes, and flight updates.
• Coordinate with airlines, hotels, and other travel service providers when necessary.
• Promote travel packages and other services offered by the travel agency.
• Handle customer complaints professionally and provide appropriate solutions.
• Ensure all customer information is treated confidentially.
• Prepare daily or weekly ticketing and sales reports.
• Perform other duties assigned by the supervisor.

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, Aviation Management, or a related field.
• Minimum of 1–2 years of relevant experience in airline ticketing, reservations, or a travel agency.
• Knowledge of airline reservation and ticketing systems is an advantage.
• Familiarity with flight schedules, travel routes, ticketing procedures, and airline regulations.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good computer skills, including Microsoft Office applications.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage multiple customer requests.
• Good problem-solving and negotiation skills.
• Ability to work independently and as part of a team.
• Professional, honest, organized, and customer-focused.
• Fluency in Somali and English; additional languages are an advantage.

Please send your CV and a short cover letter outlining your interest in this role to below EAS APPLY Button before 1st August 2026 11:59pm