Operations Manager

Operations Manager - Hargeisa, Somaliland

Location: Jig Jig Yar, Hargeisa

Working Hours: 8:00 AM - 12:00 PM & 4:00 PM - 9:00 PM (8 hours/day)

Contract Type: Full-Time, 12-Month Renewable

Company Background - Service Solutions Group (SSG)

Service Solutions Group (SSG) is a leading international technology firm headquartered in Dubai, specializing in IT procurement, custom software development, and e-Government solutions.

Established with a vision to bridge the digital divide across Africa and emerging markets, SSG is committed to delivering innovative, scalable, and secure digital solutions that empower governments, institutions, and enterprises to thrive in the digital age.

In addition to its core technology portfolio, SSG also operates a growing retail and B2B electronics division in Somaliland, with a key office based in Jig Jig Yar, Hargeisa. We are now seeking a dedicated and capable Operations Manager to lead and strengthen our day-to-day business performance.

Key Responsibilities:

-  Oversee daily operations in retail and B2B business lines

-  Manage logistics, inventory, supplier coordination, and customer fulfillment

-  Supervise staff scheduling, attendance, and performance monitoring

-  Draft and manage operational reports, documentation, and commercial contracts

-  Enforce SOPs and ensure internal compliance and quality control

-  Support strategic planning and execution of business improvement initiatives

Requirements:

-  Minimum 5 years of proven experience in operations, logistics, or retail management

-  Bachelor's degree in Business Administration, Operations, or related field

-  Excellent report writing, documentation, and contract handling skills

-  Strong leadership, discipline, and organizational ability

-  Proficient in MS Office, POS, and inventory systems

-  Fluent in Somali and English

To Apply:

Email your CV and cover letter to: [email protected]

Important Note:

This is a hands-on, high-responsibility position.

Only serious, experienced, and hardworking candidates should apply.

If you are looking for an easy or luxury job, this position is not for you.

We are looking for a committed operations specialist ready to lead under pressure and deliver results.