Operations Manager

Job Title: Operations Manager
Reporting to: Executive Director
Duty Station: Mogadishu, Somalia (travel as required)
Direct Reports: Operations/Logistics/Procurement staff (as assigned)
Contract Type: Full-time

1. Background

Maax Business Solutions delivers multi-sector services including procurement & supplies, construction/civil works, medical supplies/equipment, water services, agriculture/livestock support, and ICT solutions.

2. Position Summary

The Operations Manager provides operational leadership across the company, ensuring projects and services are delivered on time, within budget, and to required quality standards. The role leads planning and coordination, procurement/logistics oversight, vendor management, compliance and risk controls, and performance reporting—especially strengthening international sourcing relationships with UAE and China suppliers.

3. Key Duties and Responsibilities

3.1 Operations Planning & Execution

• Develop operational workplans, schedules, and resource plans for contracts/projects.
• Coordinate cross-department execution (finance/admin, technical teams, field/site teams).
• Implement SOPs/workflows and continuously improve efficiency and service quality.

3.2 Procurement, Logistics & Inventory Oversight

• Oversee procurement cycle: requisitions, RFQs, quotation analysis, supplier selection, POs, receiving/inspection, and filing.
• Manage logistics: warehousing, transport planning, delivery scheduling, and last-mile coordination.
• Maintain inventory controls and conduct periodic stock checks/audits; reduce stock-outs/overstocks.
• Ensure value-for-money, transparent documentation, and timely approvals.

3.3 Vendor & Supplier Management (Local + International: UAE & China)

• Build and maintain a qualified vendor database (local and international).
• Lead supplier negotiations (pricing, warranties, after-sales support, delivery timelines, payment terms).
• Manage international supplier engagement—especially UAE and China—including communication, shipping arrangements, quality requirements, and customs/import documentation (as applicable).
• Establish supplier performance KPIs/SLAs, conduct reviews, and take corrective actions when needed.

3.4 Project Operations Support (Multi-sector)

• Ensure operational readiness for construction/civil works (materials, subcontractors, equipment, site logistics).
• Support operations for medical supplies/equipment (sourcing, delivery, installation coordination, handover documents).
• Coordinate deployments for water and agriculture/livestock activities (field logistics and inputs readiness).
• Provide operational support for ICT/digital services where relevant.

3.5 Quality Assurance, Compliance & Risk Management

• Apply QA processes: inspections, acceptance checks, non-conformance handling, corrective/preventive actions.
• Maintain an operational risk register; implement mitigation and contingency plans (delays, quality issues, security disruptions).
• Uphold ethical procurement standards, anti-fraud controls, and compliance with company policies.

3.6 Reporting & Coordination

• Submit weekly/monthly reports to the Executive Director: procurement status, deliveries, costs, vendor performance, risks, and actions.
• Maintain organized operational documentation for audits and due diligence.
• Represent operations in client/partner meetings as assigned.

4. Key Performance Indicators (KPIs)

• On-time delivery rate; average lead time
• Cost savings/value-for-money achieved
• Supplier performance score (quality/timeliness/compliance)
• Inventory accuracy; frequency of stock-outs/overstocks
• Number of non-compliance issues resolved within SLA
• Client satisfaction and complaint resolution time

Required Qualifications & Experience

• Bachelor’s degree in relevant field (Master’s preferred).
• 5–8 years progressive experience in operations/procurement/logistics/project operations.
• Demonstrated experience managing local vendors and international suppliers, particularly UAE and China.
• Experience with imports/shipping/customs processes is a strong advantage.

6. Skills & Competencies (Must Have)

• Excellent written and verbal communication
• Strong negotiation and contract/vendor management
• Planning, organization, multitasking, and attention to detail
• Strong reporting and Excel/operational tracker skills
• Integrity, accountability, and ability to work under pressure

7. Code of Conduct / Ethics

Must uphold company ethics, confidentiality, conflict-of-interest controls, anti-fraud standards, and ensure suppliers adhere to required compliance expectations.

Interested candidates who meet the required qualifications and skills should submit the following documents:

• Cover Letter
• Updated CV (including at least 2–3 professional referees with contact details)
• Academic qualification documents/certificates (copies)

Send applications to [email protected] and copy [email protected].
Email subject line: Operations Manager – Maax Business Solutions

Deadline: 30. 01.2026