Head of Human Resources (HR Manager)

Job Opportunity: Head of Human Resources (HR Manager)

Location: Mogadishu, Somalia (On-site)
Company: Baano Healthcare Technology
Role Type: Full-time, Senior Leadership 

About Baano Healthcare Technology

Baano Healthcare Technology is building one of the most ambitious digital healthcare systems in Somalia, spanning telemedicine, call center operations, IVR platforms, and enterprise healthcare services.

We are now entering a critical growth phase, where execution, structure, and accountability will define our success.

The Role

We are hiring a high-performance HR leader to take full ownership of people, performance, and organizational discipline across the company.

This is a build-and-enforce role, not an administrative HR position.

You will work directly with executive leadership to:

•        Build a high-performing team.

•        Enforce standards across all departments.

•        Eliminate inefficiency and underperformance.

What You Will Be Responsible For

1. Building a High-Performance Team

•        Own end-to-end hiring across all departments.

•        Set rigorous hiring standards — do not just fill roles; ensure only top-quality candidates are brought into the company.

2. Performance & Accountability Systems

•        Design and enforce company-wide KPI systems.

•        Lead quarterly performance reviews in collaboration with leadership.

•        Identify and act on underperformance quickly, firmly, and professionally.

3. SOP Enforcement & Operational Discipline

•        Ensure strict adherence to Standard Operating Procedures (SOPs) across the organization.

•        Drive a culture of accountability across all teams.

•        Work closely with department heads to identify and eliminate operational gaps.

4. HR Systems & Execution Infrastructure

•        Build structured HR systems, including tracking, reporting, and workflows.

•        Implement tools and processes that improve visibility and control for management.

•        Ensure all HR operations are measurable, structured, and scalable.

5. Culture & Professional Standards

•        Build a culture of ownership, discipline, and execution.

•        Handle employee issues firmly and fairly.

•        Ensure strict alignment between company goals and team behavior.

Who We Are Looking For

We are not looking for a traditional, policy-only HR profile. We are looking for a leader who:

•        Has real experience managing performance and teams.

•        Is comfortable making tough decisions.

•        Can challenge leadership when needed to protect organizational standards.

•        Understands that HR is fundamentally about driving business results, not just managing policies.

Requirements

•        A bachelor’s degree in HR or a related field

•        6+ years Experience in HR

•        Proven experience in a senior HR or people leadership role.

•        Strong track record in recruitment, performance systems, and HR operations.

•        Direct experience implementing KPIs, SOPs, and structured workflows.

•        Strong leadership presence and decisive decision-making ability.

•        Must be able to work on-site at our headquarters in Mogadishu.

What Will Set You Apart

•        Experience in high-growth or operationally complex environments.

•        A proven ability to build HR systems and structures from scratch.

•        Experience working closely with executive leadership or founders.

•        A strong execution mindset (practical application over theoretical HR).

Performance Expectations (KPIs)

Success in this role will be measured by:

•        The quality and retention rate of top performers hired.

•        The successful, full implementation of KPI systems across all departments.

•        A measurable reduction in operational inefficiencies and SOP violations.

•        The speed and quality of hiring cycles.

•        Overall improvement in organizational performance and discipline.

Compensation & Benefits

•        Competitive Executive Salary: Benchmarked to attract top-tier leadership talent in the region.

•        Performance Incentives: Bonuses tied directly to the successful implementation of KPIs and organizational growth metrics.

•        Leadership Autonomy: Direct access to the executive team with the authority to shape company culture and structure.

•        Career Trajectory: Opportunity to grow into a broader operational leadership role as the company scales nationally.

Why This Role Matters

This role is critical to Baano's success. If you perform well, you will directly shape:

•        The company’s growth trajectory.

•        The quality and caliber of its people.

•        The strength and resilience of its operations.

If you are ready to build and lead a high-performance culture, please submit the following to [email protected] by 09/05/2026

1. Your updated CV

2. cover letter including the following:

• A brief summary of your leadership experience.
• One example of a system, team, or process that you have built or significantly improved in a previous role.