Operations Manager

Job Title:                             Operations Manager (Ref. 2022/014)

Department:                      Operations

Band:                                    9

Reports To:                         Country Manager

Country/Location:           Somalia/Mogadishu

Length of Contract:         1 year renewable

About CRS 

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

CRS has been working closely with and channeling resources and support to local organizations in Somalia since the 1960s, and has implemented activities in Mogadishu since 2011, in Baidoa since 2012, and in Gedo region since 2014 with USG and other foundation and private donor funding. On average more than 350,000 people have benefited from CRS’ programs in Somalia annually since 2011.

Given  the growing humanitarian programming activities in Somalia particularly in view of the famine projection in certain parts of the country, CRS Somalia Program is scaling up its Operations capacity by recruiting an operations Manager to be based in its office in Mogadishu.

Job Summary:

The Operations Manager will manage and/or coordinate the development of key operational functions including - Human Resources (HR), Logistics, Procurement, Administration, Fleet, Information and Communication Technology (ICT) and Audit – in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. The incumbent will promote stewardship of resources, help ensure principled compliance, proactively identify risk issues, and under supervision lead operational improvements.

Roles and Key Responsibilities: 

• Manage or coordinate operations functions – systems, processes, and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources.
• Coordinate and monitor day-to-day operations to ensure support services are delivered with high-quality in an efficient manner. Identify and help address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material). Proactively manage security and mitigate security risks.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming.
• Contribute to effective staffing of CP needs and adherence to HR systems, policies and practices that support a high-performance culture, staff development and retention. Help assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
• Coordinate compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of operations policies and procedures. Coordinate response to issues that emerge from internal and external audits and provide guidance to implement improvements.
• Help maintain the proper conditions for learning - a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Identify capacity strengthening needs and provide guidance for project teams and partners, which includes cross-departmental learning.

• Bachelor’s Degree in Business Administration or other relevant field. Masters preferred.
• Minimum of 5 years work experience in Operations management - logistics, or administration officer/support level position with progressive responsibilities.
• Additional education may substitute for some experience; additional experience may substitute for some education.
• Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.
• Demonstrated commitment to respect, equity, diversity and inclusion including gender equality.

Required Languages – Fluency in English and Somali

Travel - Must be willing and able to travel up to 20% within Somalia, and occasionally to Kenya. 

Knowledge, Skills and Abilities  

• Good strategic, analytical, systems thinking, and problem-solving skills and ability to make sound judgment and decisions.
• Good relations management abilities. Ability to work collaboratively
• Ethical conduct in accordance with recognized professional and organizational codes of ethics
• Proactive, resourceful, solutions-oriented and results-oriented

Preferred Qualifications 

• Management experience a plus. Experience with an NGO preferred.
• Knowledge of multiple public donors’ regulations, including USAID, a plus.
• Staff management experience and abilities that are conducive to a learning environment a preferred.

Agency REDI Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability
• Acts with Integrity
• Builds and Maintains Trust
• Collaborates with Others
• Open to Learn
• Strategic Mindset
• Develops and Recognizes Others
• Leads Change

Supervisory Responsibilities:  Admin Assistant, Procurement and Admin Assistant HR

Key Working Relationships:  

Internal:  Country Representative, Emergency Coordinator, Country Manager, Project Managers and Chief of Party and the CRS Kenya office

External: CRS Somalia Partners and Government institutions including Customs, CRS’s vendors,

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

What we offer:

CRS offers a comprehensive benefits package and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

CRS Somalia strives to be a place where a diverse mix of talented people want to come and work, stay, and do their best.

CRS provides equal employment opportunity to all qualified employees and applicants for employment and does not discriminate based on race, color, religion, ancestry or national origin, sex, age, marital status, physical or mental disability or handicap, medical condition and any other status protected by law. As an equal opportunity employer, CRS will recruit, hire, train and promote persons solely on their qualifications and abilities. CRS Somalia strives to be a place where a diverse mix of talented people want to come and work, stay, and do their best.

CRS’ emphasis on family values supports benefits, including maternity and paternity leave, policies that promote exclusive breastfeeding, the availability of a baby room at the office, and flexible working hours where possible.  Women are highly encouraged to apply

By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics.

If your qualifications and experience meet this job requirements, please submit a written application, quoting the job title and reference number, and updated CV including daytime contact phone numbers, as well as names and contact information of three references to reach the below mentioned by close of business, October 21, 2022. Only short-listed candidates will be contacted for interview.

Human Resources Manager

Catholic Relief Services-Kenya/Somalia program

Email: [email protected]

Note: Catholic Relief Services (CRS) does not charge any fees from applicants for any recruitment. Further, CRS has not retained any agent in connection with this recruitment

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NAGUSOO BIIR ---  SOMALI JOBS

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