Information and Communications Technology (ICT) Officer (P)

• Job Identification21695
• Posting Date07/01/2026, 09:39 AM
• Apply Before07/15/2026, 12:59 AM
• Contract TypeFixed-term (1 year with possibility of extension)
• Initial Contract Duration12 months with possibility of extension
• Org TypeCountry Office
• Vacancy TypeVacancy Notice
• Recruiting TypeProfessional
• GradeP-2
• Is this S/VN based in an L3 office or in support to an L3 emergency response?No

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

This Vacancy Notice is part of IOM’s competitive mobility exercise, open for applications from internal and internal-equivalent candidates only. 

Organizational Context and Scope

Under the overall supervision of the Chief of Mission (CoM) and direct supervision of the Head of Resources Management, and in close collaboration with the Regional Information and Communications Technology Officer in the Regional Office and the Department of Information and Communications Technology at Headquarters (HQ), the Information and Communications Technology (ICT) Officer will supervise and coordinate the Information Technology and Communications (ICT) operations in the Country Office (CO).

Responsibilities

1. Supervise and coordinate the activities of the Information and Communications Technology (ICT) Unit in the Country Office by ensuring that all requirements are addressed in a timely and accurate manner, with an efficient allocation of resources, and that all operations are in compliance with  IOM ICT policies, standards, and are in line with the ICT strategy.

2. Coordinate the continuous engagement and liaison with the Country Offices (CO’s) management, Heads of units, and field operations, for the adequate and timely provision of ICT solutions and services to satisfy operational needs, including emergencies as necessary.

3. Act as the ICT business relationship and cybersecurity local liaison Focal Point with counterparts such as IOM programmes, global cybersecurity programme, Governmental, donors, United Nations Agencies, Non-Governmental Organizations (NGOs), ICT service providers, and Vendors for coordinated and adequate provision of ICT services, digital innovation, technologies, and supplies. Participate in the ICT Working Group in the country, representing the CO in discussions and initiatives.

4. Provide technical support for the CO’s ICT services and supervise, train, and equip the CO’s ICT Team to effectively implement strategic initiatives, timely respond to information security incidents, and provide Tier 1 support and escalate to the relevant specialist teams/units, when needed, for immediate corrective/remedial actions.

5. Contribute to the preparation of the CO’s ICT documentation, including office-specific Standard Operating Procedures (SOP), Business Continuity Plan, Disaster Recovery Plans, and ICT Risk record for the CO’s ICT-related services. Coordinate and monitor the delivery and efficiency of services and redundancy in line with IOM ICT standards while checking that global ICT SOPs are complied with.

6. Contribute to the service improvement assessments and provide recommendations to the CO’s management to optimize and implement ICT Infrastructure and solutions to ensure the efficient functioning of the CO’s operations.

7. Maintain and check all technical specifications for procurement and provision of ICT-related equipment, supplies, services, and technical evaluations,  are in line with ICT standards and policies, and are adequately managed.

8. Liaise with CO’s Supply Chain Unit to guide on proper provision of ICT-related equipment, supplies, services, and propose the most suitable solutions.

9. In coordination with the ICT Information Security Unit at Headquarters (HQ), act as the Focal Point, the first line of cybersecurity defense and first local cybersecurity incident responder in the CO. Facilitate the implementation of security and compliance controls of the IOM global cybersecurity programme and compliance with the IOM global cybersecurity, and other compliances required by the donors, operational frameworks, and standards.

10. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Master’s degree in Computer Engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with two years of relevant professional experience; 
• University degree in the above fields with four years of relevant professional experience; or,
• Certificate in any of the following:  Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft   Certified   System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.
   

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in overseeing and managing the implementation and administration of Microsoft Windows and serverless network environments (LAN/WAN) and first-level network/desktop support in a large international organization is required;
• Experience in a supervisory role and management of ICT functions in an international organization or an international agency in a field location, supporting emergency, complex/post-conflict Country Office;
• Experience in planning, design, development, implementation, and maintenance of computer information systems;
• Knowledge and demonstrated experience in cybersecurity compliance and security implementation and maintenance, database information systems, and data processing tools; 
• Knowledge of web-based development and other development tools and reporting, including future projections on the potential of current and new technologies;
• Good knowledge and experience in Microsoft 365 cloud-based applications and technologies; and,
• Experience providing policy advice to senior managers on systems development in a changing business environment and the implications of various alternatives, on business applications planned for future needs, and other related issues.

Skills

• Good oral and written communication skills; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively are essential;
• Demonstrated knowledge of Windows Operating System, Network/Systems administration, Transmission Control Protocol / Internet Protocol (TCP/IP), Telecoms, Network Protocols, Cisco devices, Virtual Private Network (VPN), Voice over Internet Protocol (VoIP), MS Office 365 apps, Antivirus Software, and utilities;
• Demonstrated knowledge of web-based development, geographical information systems, and/or mapping tools would be a distinctive advantage;
• Demonstrated ability to work with minimal supervision and demonstrate a high level of initiative, perseverance, and professional commitment to achieve high-quality results;
• Demonstrated ability to handle confidential data in a professional, responsible, and mature manner; and,
• Demonstrated ability to train individuals, to work effectively and harmoniously with colleagues within a team from varied cultures and professional backgrounds.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Working knowledge of Somali is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

IOM only accepts duly completed applications submitted through the IOM WAVE system (for internal candidates link here). The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies