Operations Officer

Position Title: Operations Officer

Department: Operations

Position Level: Level 1 Officer

Reports To: Head of Operations

Employment Type: Full-time

Location: Mogadishu, Somalia

1.       Background The Somali Payment Switch (SPS) is the national retail payment infrastructure, responsible for real-time clearing and settlement of payments across Somali financial institutions. As a central component of Somalia’s financial ecosystem, SPS ensures seamless interoperability among banks, mobile money operators, and other payment service providers. To support the expansion of digital services, adoption of ISO 20022 standards, and the increasing volume of transactions, SPS is enhancing its operational capacity with the addition of a dedicated Operations Office 2.       Position Summary:

The Operations Officer supports the Operations Department in executing and monitoring daily SPS payment operations, including instant payments, card services, ATM, and mobile payments, and is responsible for ensuring day-to-day operational integrity, compliance and efficiency of the switch. This role includes overseeing transaction processing, reconciliation, settlements, dispute resolution, and report preparation.

3.       Key Responsibilities:

Operational Support and Transaction Management

1.       Monitor SPS Payment Operations across Instant Payments, card, ATM, and mobile money services.

2.       Prepare daily reconciliations of transactions, ensuring accuracy and completeness.

3.       Resolve transaction errors, reversals, and exceptions, coordinating with relevant teams as required.

4.       Check all returned transactions, reversals, and adjustments for accuracy and ensure correctness of processed reversals.

5.       Review refunds and reversals received from participants against system data and communicate findings to participants accordingly.

6.       Carry out End-of-Day activities and settlement processes ensuring accuracy and timeliness.

7.       Provide operational support to member banks and other participants addressing queries related to transactions and system access.

8.       Coordinate with IT to conduct routine system maintenance and User Acceptance Testing for new features.

Dispute and Incident Handling

1.       Manage disputes through the dispute management portal, ensuring timely resolution.

2.       Investigate transaction exceptions and escalations, providing resolutions within established timelines.

3.       Handle queries related to internal and external stakeholders, ensuring prompt and accurate responses.

4.       Act as the first point of contact for operational issues between the switch, member banks and the CBS NPS.

Reporting and Documentation

1.       Ensure timely submission of returns to relevant stakeholders as required.

2.       Maintain accurate record-keeping and adhere to established data management standards.

3.       Contribute to the continuous improvement efforts at SPS by identifying opportunities for introducing efficiencies and enhancing system capabilities, and updating Standard Operating Procedures

Process and Control Management

1.       Ensure compliance with internal policies, operational controls, and SPS regulatory standards.

2.       Participate in routine operations and management activities, supporting the implementation and execution of the department’s strategic initiatives.

3.       Support the Head of Operations in executing management strategies to enhance the efficiency of operational processes.

4.       Ensure all operations comply with regulatory requirements, internal policies and industry standards (e. g. , PCI DSS, AML/CFT, etc.)

Stakeholder and Internal Collaboration

1.       Facilitate communication within the department and with participants, addressing operational inquiries and meeting stakeholder requirements.

2.        Coordinate with participants and other departments for smooth operation flows, identifying improvements where necessary.

3.       Contribute to the development and drill testing of disaster recovery and business continuity plans to ensure sustainable readiness.

Training and Development

1.       Assist in training sessions for new team members or on new operational procedures as directed by the Head of Operations.

2.       Commit to continuous learning and self-development to enhance skills and knowledge in payment operations, Compliance, and risk management to better support the Operations Department.

Other Duties

1.       Perform other tasks assigned by the Head of Operations to support the department’s goals.

2.       Engage in continuous professional development and commit to the annual professional development requirements.

1.       Qualifications and Skills:

·         Bachelor’s degree in business, Finance, Information Technology, or a related field.

·         Minimum of 2 years of experience in payment/card operations, banking, or financial services.

·         Certifications and training related to instant payments and/or card operations from credible institutions preferred.

·         Strong analytical skills with attention to detail.

·         Effective communication and teamwork skills.

·         Ability to manage multiple tasks and work under pressure.

·         Proficiency in MS Office with advanced MS Excel and MS Word skill levels.

·         Ability to communicate professionally (written and spoken) in Somali and English languages.

2.       Key Competencies

·         Operational excellence and attention to detail

·         Strong organizational and time management skills

·         Analytical thinking and data-driven decision making

·         Effective communication and stakeholder management

·         Adaptability and proactive problem-solving

·         Integrity and commitment to confidentiality

Interested candidates should submit their CV and a cover letter detailing their relevant experience and qualifications. The selection process includes an interview, competency assessment, and background checks. Female candidates are strongly encouraged to apply.

Applications should be submitted through the following link: https://erp.sps.so/jobs

For any clarifications or questions regarding this vacancy, please contact [email protected]  Applications submitted by email may not be considered; all applications should be submitted through the official SPS recruitment portal.

📅 Deadline for submission: 17th August 2026, 11.59 PM Mogadishu time.

Only shortlisted candidates will be contacted.