Software Product Analyst for National Identification and Registration Authority (NIRA) (Individual Consultant)

1.  Background: The National Identification and Registration Authority (NIRA) is a Government Agency in Somalia, first established in 2020, with the aim of creating and maintaining the national identification system. NIRA is, inter alia, responsible for registering citizens and residents and for providing them with secure and verifiable credentials, including a unique identification number and a national identity card. It also serves as a trusted provider of identity verification and authentication services, promoting the use of the foundational identification system. With the establishment of NIRA Somalia, the government is committed to providing a reliable and efficient identification system that will enable individuals to access services and participate in the development of the country.

The Federal Government of Somalia is implementing the World Bank-financed Somalia Capacity Advancement, Livelihood and Entrepreneurship, through Digital Uplift Project (SCALED-UP) and intends to use part of the proceeds to hire a Software Product Analysts (Individual Consultant) for the National Identification and Registration Authority.

2 Responsibilities: The consultant will Gather and analyze software and system data from various sources to extract actionable insights, Identify opportunities for software/system improvements based on data analysis, Conduct regular evaluations to assess NIRA systems’ performance against the Authority’s strategic goals and benchmarks, Identify areas of improvement and recommend strategies for optimization, Conduct market research to understand industry trends, client needs, and the technology landscape, Analyze system data and customer feedback to identify opportunities for NIRA system improvements, Collaborate with UX/UI designers to improve the user experience of the software product, Conduct user research, interviews, and usability testing to gather feedback on NIRA systems’ usability and satisfaction, Recommend enhancements and features to improve user experience, Collaborate with UX/UI designers and software engineers to produce high-quality documentation Collaborate with stakeholders to gather and document software product requirements, Translate requirements into clear and actionable use cases or software specifications. All other specific tasks detailed in The Terms of Reference (TOR) for the assignment that can be found at the following website:

https://mof.gov.so/publications/terms-reference-software-product-analyst

3.  Duration: The proposed duration for the assignment is Twelve Months (12) calendar months from starts date.

3.  Selection Criteria: The selection shall be based on qualification, experience and skills of the candidate and followed by an interview. The qualifications, experience and competencies include:

● Bachelor’s or master’s Degree in business, computer science, engineering, or information systems, or equivalent experience.

●  Proficiency in using analytical tools and techniques to gather, analyze, and interpret data.

●  Fluent in business process analysis and statistics.

●  Experience with agile software development, including the ability to participate in Agile ceremonies such as daily scrums.

●  Understanding of UX/UI principles and the ability to work closely with designers to enhance the user experience of the software product.

●  Experience in planning, executing, and analyzing A/B tests to measure the impact of product changes.

●  Experience with programming languages particularly Java or Python is a plus.

●  Proficiency in software development collaboration tools such as Git/GitHub and Jira is a plus.

●  Demonstrated attention to detail and decision-making capabilities.

●  Ability to clearly articulate complex concepts in a concise and understandable manner.

●  Able to use leadership skills in decision making.

●  Demonstrates exceptional abilities in analysis, problem-solving, communication, and interpersonal interactions.

●  Proficiency in Somali and English, both spoken and written.

4.  The Ministry of Ministry of Finance now invites eligible consulting (“Consultants”) to indicate their interest in providing the above-mentioned Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services and furnish the Curriculum Vitae (CV).

5.  Attention of interested Consultants is drawn to section III, para 3.14,3.16 & 3.17 of the World

Bank’s Procurement Regulations for IPF Borrowers: Procurement in Investment Projects Financing Goods, Works, Non -Consulting and Consulting Services dated September 2023 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.

7.  A Consultant will be selected in accordance with the Individual Consultant method set out in the World Bank Procurement Regulations.

7.  Interested Consultant may obtain further information (in person or by e-mail) at the address below during office hours from 8.00 a.m.– 4.00 p.m. Saturday to Thursday except on public holidays.

8.  Deadline for submission: Expressions of interest should be delivered in a written form to the address below (in person, or by e-mail) by 20th May 2024 4:00PM. local Time.

Attention

Project Coordinator, SCALED-UP Project,

Ministry of Finance, Federal Government of Somalia, Shangani District, Mogadishu, Somalia

Email Address: [email protected]

Cc: [email protected]