Information Management Officer

Information Management Officer
Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a
highly qualified Information Management Officer
About the job
The overall purpose of the Information Management Officer role is to support Danish Refugee Council
in the effective management, quality assurance, analysis, and utilization of programmatic data
collected by staff and partners across Somalia. The role focuses on strengthening information
management processes through data cleaning, deduplication, scoring, validation, and data
visualization, as well as KoboToolbox form development, coding, and technical support for
information management systems such as the Referral Management System (RMS). The position
will ensure data accuracy, consistency, confidentiality, and timely reporting to support evidence-based
programming, coordination, accountability, and informed decision-making across humanitarian
operations.
Your main duties and responsibilities will be:
• Manage, clean, validate, and maintain programmatic datasets collected by staff and partners to
ensure data accuracy, completeness, and consistency.
• Conduct data deduplication, scoring, verification, and quality assurance checks for beneficiary and
referral data across different systems and databases.
• Develop, code, test, and maintain digital data collection tools using KoboToolbox, including skip

Application due:
6/7/2026
Workplace:
Mogadishu
Department/Country:
Somalia
Contract type:
logic, calculations, constraints, and validation rules.
• Provide technical support and day-to-day management of information management systems,
including the Referral Management System (RMS) and related platforms used for programme
implementation and coordination.
• Produce dashboards, data visualizations, analytical summaries, and routine reports to support
monitoring, coordination, accountability, and evidence-based decision-making.
• Support data integration, migration, and synchronization between KoboToolbox, RMS, CRM
systems, and other programme databases where applicable.
• Train and support staff and partners on the use of KoboToolbox, RMS, reporting tools, and
information management procedures to strengthen data quality and system utilization.
• Support data protection and information governance processes by ensuring secure handling,
storage, confidentiality, and sharing of sensitive beneficiary and programme data in line with DRC
policies and data-sharing agreements.

To be successful in this role we expect you to have:
Required
• Minimum of 3 years of professional experience in Information Management, Data Management, or
related humanitarian/development programming roles.
• Proven experience in managing, cleaning, validating, deduplicating, and analyzing large
programmatic datasets.
• Strong experience in developing and managing digital data collection tools using KoboToolbox,
including XLSForms, skip logic, calculations, constraints, and validation rules.
• Experience supporting information management systems, referral systems, CRMs, or case
management platforms such as the Referral Management System (RMS).
• Strong understanding of data quality assurance processes, data governance, confidentiality, and
data protection principles in humanitarian settings.
• Experience producing dashboards, analytical reports, and data summaries for operational
decision-making and donor reporting.
• Strong troubleshooting and technical support skills for digital systems and end-user support.
• Ability to manage multiple tasks, work under pressure, and meet strict deadlines in a complex
operational environment.
• Strong interpersonal, communication, facilitation, and training skills, with the ability to support staff
and partners remotely and in person.
Preferred
• Proficiency in data analysis and visualization tools such as Microsoft Excel, Power BI, Tableau, or
similar reporting platforms.
• Experience in GIS theory and GIS software (including QGIS, ArcGIS, CARTODB…) is an asset;
• Knowledge of SQL, Python, R, or other data management and automation tools is an added
advantage.
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You uphold and promote the highest standards of ethical and professional
conduct in relation to our values and Code of Conduct, including safeguarding against sexual
exploitation, abuse and harassment.

We offer
Contract length: 1 Year
Band: H
Work location: Somalia, Mogadishu
National contract

 We have
continuously been ranked as one of the best NGOs in the world - and are one of the few
with a specific expertise in forced displacement. In around 30 countries, we protect,
advocate and build sustainable futures for refugees and other displacement-affected people and communities.
Start date: 1st July 2026
Reporting to: Information Management Manager
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for
employees on national contract.

Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered.
Closing date for applications: 7th June 2026
For more information about the Danish Refugee Council, please visit our website drc.ngo.
Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive
and positive work environment based on mutual respect for all employees. All applicants are
considered for employment regardless of personal characteristics or attributes.
DRC as an employer
By working in DRC, you will be joining a global workforce of around 6000 employees in approximately
30 countries. We pride ourselves on our:
• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of
concern depends on the ability of our staff to uphold and promote the highest standards of ethical and
professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against
sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive
background checks as part of the recruitment process.
If you have questions or are facing problems with the online application process, please visit
drc.ngo/jobsupport.
Danish Refugee Council is an equal opportunity employer and we consider all applicants based
on individual merit and qualifications, regardless of personal characteristics or attributes. We are
committed to increasing the diversity of our workforce, aiming for a 50% balance of men and
women in management roles and ensuring that at least 50% of management roles are filled by
national staff. We recognize that a diverse and inclusive team is crucial for achieving our
organizational goals and making a positive impact on the communities we serve.