Hospital Nigh Manager

BACKGROUND

Somali-Sudanese Specialized Hospital is a General Hospital, funded by Somali business elites to meet the needs of Somali people in health care services. it has been providing health care services in Somalia since 2014. The headquarter of the hospital is at Hodan district, whereby the hospital runs four branches in the other districts in Mogadishu. The hospital covered almost a huge gap in the health care sector in Somalia, that many Somali citizens needed to go abroad for healthcare needs. The hospital absorbs and employs both qualified Somalis and expats of different nationalities.

Vacancy position: Hospital Night Manager.

The Night Manager is the manager on duty and is responsible for all hospital operations during overnight shift hours, focusing on front office operations, night audits, and hospital safety and security.

The Night Manager assists all Office Managers in all aspects of the departments, including but not limited to operations, problems encountered, and supervision, in accordance with hospital policies and procedures. The Night Manager provides leadership and support to all members of the front office and enforces the Somali Sudanese Standards of Excellence in all areas supervised.

Hospital Night Manager Responsibilities:

• Manage and monitor the activities of all employees in the front office and emergency department, making sure they adhere to the standards of excellence and to the guidelines set in the hospital
• Direct and oversee all hospital operations during the night shift to ensure patient satisfaction and safety.
• Conducting briefings and helping all staff during the night shift
• Inform all overnight staff of nightly activities, and uniform IDs and make sure they treat all patients, including VIP arrivals as well as special requests and repeat patients.
• maintain a professional and high-quality service-oriented environment at all times.
• Act as the manager on duty for the hospital in dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
• Manage the night shift in the department, ensuring all employees perform the tasks assigned to them, and coordinate front office activities with other departments.
• It is required to welcome our new patients to the hospital in a friendly and helpful manner, and ensure that the public areas are kept clean and tidy.
• Monitor and develop team member performance to include, but not limited to, providing supervision, assigning nightly work, conducting counseling and evaluations, and delivering recognition.
• Ensure the accurate completion of the daily night audit in a timely fashion. 
• must be able to perform the full night's supervision if needed.
• Preparation of the summary night shift
• Assist the night cashier in financial controls and discounts throughout the department, helping with control of operating expenses, and considering the rules and regulations of the hospital.
• should show initiative, problem-solving, staff swapping, and team leading.
• Work closely with the housekeeping department to improve patient services and foster cross-departmental communication.
• Remain current with all updates with regard to new procedures and training.
• Report any suspicious persons, activities, and/or hazardous conditions to the Security
• has authority and responsibility for administrative decisions and appropriate notification of the administrator on call.
• serves as a resource person in dealing with complex or complicated patients. identifies and resolves issues affecting the delivery of patient care.
• facilitates patient flow, and ensures resources are utilized appropriately in a cost-effective manner.

Education and skill requirements:

• A bachelor's degree in medicine  required
• Master degree in health management or related field preferred                                                                                                                 
• analytical and problem-solving skills.
• Meticulous attention to detail.
• great eye for supervising job duties and staff activities.
• Exceptional teamwork and communication skills.
• Three or more years of experience in medical management
• Strong communication, interpersonal, and presentation skills.
• good computer and electronic record-keeping skills.
• excellent verbal and written English skills, particularly communication and presentation skills for diverse audiences.

Language requirement

1. Somali
2. English
3. Arabic

Qualified candidates with the required skills and qualifications are invited to submit their detailed Curriculum Vita (CVs), cover letter, and academic qualification with 3 reference persons through email; [email protected]
We encourage applicants to submit their applications well before the deadline date.

Please ensure that the job title for which you are applying is clearly indicated in the email subject line. Only short-listed candidates will be contacted. This position provides equal opportunity to all applicants. 

Note: Clearly indicate the vacancy you are applying in the subject line.only shortlisted candidates will be contacted. This position provides equal opportunity to all applicants.