Information Technology Assistant

JOB TITLE:

 Information Technology Assistant

TEAM/PROGRAMME: IT

LOCATION: Mogadishu

GRADE: 5

Type of Contract: National 

CHILD SAFEGUARDING: (select only one)

Level 1:  the post holder will not have contact with children and/or young people, or access to personal data about children or young people, as part of their work; therefore, a police check will not be mandatory for this post unless the content of the post changes, in which case the Child Safeguarding level should be reviewed.

Level 2: either the post holder will have access to personal data about children and/or young people as part of their work; or the post holder will be working in a ‘regulated’ position (accountant, barrister, solicitor, legal executive); therefore, a police check will be required (at ‘standard’ level in the UK or equivalent in other countries).

ROLE PURPOSE:

Provides administrative and technical services in the effective installation and maintenance of information/ data processing equipment and software packages in Banadir & Southern States area offices.

SCOPE OF ROLE:

Reports to: Area IT Coordinator – SS

Dimensions: Save the Children International works in 4 regions in Somalia/Somaliland with a current staff complement of approximately 350 staff and current expenditure of approximately 36$ million

Staff directly reporting to this post: N/A

KEY AREAS OF ACCOUNTABILITY:

• Effectively maintain agency computers and other information technological systems. This includes preparing and installing such IT machines and appropriate software applications on servers, laptops and desktops. 
• Examining faulty data processing equipment to identify faults and providing feasible solutions to such faults/problems. This may entail consulting the machine dealers on their performance failures.
• In conjunction with area IT coordinator regularly assess the computer needs of staff and provide appropriate training.
• Diagnose and resolve both hardware and software issues for staff, ensuring minimal disruption to daily operations.
• In conjunction with area IT coordinator review policies, procedures and best practices regarding computer use, data storage and handling; and recommend to management on needed changes or improvements.
• Carry out routine checks on electronic equipment in order to prevent their damage due to improper connections and operations or adverse acts of computer virus.
• Troubleshoot and resolve hardware and software issues for staff.
• Administer and manage the Local Area Network (LAN) to ensure reliable and secure connectivity for all users.
• Other Specific IT responsibilities include.

Software:

• Installation & configuration of necessary software and ensure consistent usage throughout the office/s.
• Ensure that all software’s in use are appropriate and in keeping with Save the Children guidelines, global IT Policy and meet the requirements of the programme.
• Protect the programme’s data and computers from viruses and external threats.
• Manage the servers and ensure that data is securely organized, and relevant data is accessible to staff.
• Implement a system for backing up data from all computers routinely and ensure that backed up data is secure at all times.

Hardware

• Be responsible for and maintaining an inventory of IT infrastructure in relation to all IT Assets (Computers, Laptops, Printers, Switch, UPS, Routers, Software Licenses copies etc).
• Undertake routine and regular maintenance of computers and accessories and ensure that all computers, printers and other accessories in Mogadishu and SS area are in good working condition, at all times.
• Ensure that adequate measures are made to protect equipment from power surges or similar threats.
• Create and maintain SCI’s hardware/software inventory by ensuring accuracy using e-asset platform and other record keeping.
• Regularly update the IT Asset Registry, ensuring all hardware and software licenses are accurately recorded and maintained.

General

• Provide orientation/training to staff on how to use and operate IT equipment’s effectively.
• Provide support in ensuring quality purchases of ICT equipment’s.
• Provide support in updating records and inventories of IT equipment’s.
• To carry out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children in accordance with the Child Protection Policy.
• Any other roles assigned by the line manager. 

COMPETENCIES AND BEHAVIOURS (our Values in Practice)

Leading

Delivering Results

·         Delivers timely and appropriate results using available resources.

·         Takes responsibility for their work and its impact on others.

·         Plans, prioritizes and performs tasks well without needing direct supervision.

·         Understands the link between their work and the organization’s objectives.

Innovating & Adapting

• Suggests creative improvements and better ways of working.
• Seeks out and applies successful ideas from others to overcome challenges.
• Shifts tasks, roles and priorities to perform effectively under changing or unclear conditions.
• Applies lessons learned to enhance future ways of working.

Applying Technical and Professional Expertise

·         Makes decisions based on professional expertise and experience without deferring unnecessarily to others.

·         Shares knowledge and best practice on technical solutions so that others can make best use of that expertise.

·         Actively seeks new ways to develop the application of technical and professional standards within the team.

Engaging 

Working effectively with others

• Actively listens to new and different perspectives and experiences of those they work with
• Proactively supports team members and trusts their capabilities.
• Demonstrates understanding of their skills and how they complement those of others within diverse teams and groups.
• Clarifies their role and responsibilities within the team to maximize impact.

QUALIFICAITONS, EXPERIENCE AND SKILLS:

• Diploma of computer science from a reputable institution
• One or more year experience
• Familiar with all the day-to-day aspects of managing the IT needs of an organisation, with specific areas of the role involving: familiarity with Windows and MS Office Products (Word, Excel, PowerPoint, Access, Outlook, Teams), LAN/WAN infrastructures (routers, modems, switches, etc.); trouble shooting and administering a Microsoft Windows based network (LAN) and servers; good working knowledge of Windows server and domain system configuration, antivirus software for workstations and servers etc.
• Good communication skills, ability to work with minimum supervision and willingness to work in a team environment.
• Fluency in written and spoken English.
• Previous experience in an INGO is an advantage but not a requirement.
• Ability and experience of training end users or staff
• Commitment to Save the Children values.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Adult Safeguarding.

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy, all employees are also expected to carry out their duties in accordance with SCI protection from sexual exploitation abuse.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Diversity, Equity, and Inclusion

At SCI, we uphold the principle of equal rights and opportunities for all our employees. In our commitment to fostering a more inclusive workplace and addressing gender gaps, we have implemented additional efforts aimed at supporting female qualified candidates: -

·         Maternity leave (6 months)

·         Annual Leave 30 working days

·         10% *gross salary. (female allowance)

·         1.5 flexible working hours for lactating mothers

Please apply in English saving your CV and cover letter as a single document. To see a full a job description, please visit our website at https://somalia.savethechildren.net/career

Save the Children is an equal opportunity employer and seeks to employ and assign the best qualified talent. 

Application will be closed on 23th June 2024

We need to keep children safe, so our selection process reflects our commitment to the protection of children from abuse. Employment is subject to our Child protection standards including background checks and adherence to our Child Safeguarding Policy

Save the Children is an equal opportunity employer and seeks to employ and assign the best qualified talent.

Disclaimer:

Save the Children International does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents