Operations Manager

Vacancy Announcement: Operations Manager

Organization: Kifaah Business Park

Position: Operations Manager

 Location:Mogadishu

 Employment type: Full-time

Application deadline: 28 September 2026

About Kifaah Business Park

Kifaah Business Park is a leisure and entertainment destination created to give families, friends, and individuals a safe, clean, and enjoyable place to spend their time. The park brings together sports, recreation, family activities, and dining in one welcoming environment, serving a diverse and growing customer base.

The park is home to both directly managed venues and independent business operators. This makes strong coordination, high service standards, and consistent customer care central to its success. Kifaah Business Park is committed to quality, safety, professionalism, and continuous improvement as it grows.

To support this growth, Kifaah Business Park is seeking an experienced, results-driven Operations Manager to lead its operations and strengthen the customer experience.

Purpose of the Role

The Operations Manager oversees all operational functions of the park, including facilities, recreation venues, staff, safety, maintenance, and relations with independent tenants. The role ensures high service standards, controlled costs, and strong customer satisfaction.

Key Responsibilities

• Plan, coordinate, and supervise daily operations across all recreation and leisure venues

• Manage staff scheduling, performance, and training for all operational and support teams

• Ensure the safety, cleanliness, and maintenance of all facilities and equipment, including health and safety compliance

• Develop and enforce SOPs, health and safety, and emergency procedures

• Coordinate with independent tenants and operators on lease terms, service standards, hygiene compliance, and shared-space issues

• Handle customer feedback and complaints, and drive customer experience improvements

• Prepare and monitor the operations budget, controlling costs and supporting revenue growth

• Manage procurement, vendor and maintenance contracts, and inventory

• Oversee security, access control, and crowd management during peak periods

• Support marketing, events, and membership initiatives with the management team

• Prepare regular operational, financial, and performance reports for management

Qualifications and Experience

Required:

• Master's degree in Business Administration, Management, Economics, Operations Management, Hospitality, or a related field

• At least 7 years of relevant experience in operations management, including supervisory experience

• Strong leadership, planning, and problem-solving skills

• Good budgeting and financial management skills

• Excellent communication, negotiation, and customer service skills

• Proficiency in MS Office and reporting tools

• Fluency in Somali and English

Preferred:

• Experience managing a leisure, sports, entertainment, hospitality, or multi-tenant facility

• Knowledge of health and safety standards for recreation facilities

• Experience in vendor and contract management

Key Competencies

Leadership, integrity, accountability, attention to detail, customer focus, and the ability to work under pressure.

How to Apply

Interested candidates should email the following documents to [email protected]:

1. Cover letter

2. Updated CV

3. Copies of academic certificates (Master's degree)

4. Contact details of two professional referees

 For Inquiries

For questions or assistance with your application, please contact Baraarug Consulting Firm:

         •      Phone: +252-613-685-943

         •      Email: [email protected]

         •      Website: https://www.bcf.so/contact

Deadline: 28 September 2026. Late applications will not be considered. Only shortlisted candidates will be contacted.

se the subject line "Application – Operations Manager".