General Manager

Job Profile; Takaful General Manager

Reporting to: CEO Baraka Insurance

Staff reporting to role; Operation, Finance, Underwriting and claim team (14 staff)

About us;

BARAKA INSURANCE Ltd was founded as limited company in 2018. Our company provides cooperative insurance which complies with Islamic Shariah laws on the bases of a Wakalah (agency) also known as wage. The company operates on the principles of mutual protection, co-operative risk and profit sharing.

Baraka Insurance provides an extensive range of protection plans to suit your diverse needs. From medical, motor takaful and home coverages to commercial cover, employee benefits and many more. Our products and services be it for individuals or businesses assure the best quality of care and security that you need.

Job Purpose;

General managers occupy the top executive position in a company. They supervise middle-level managers and oversee all aspects of the operation daily. Common areas of responsibility include finance, marketing,  claims, human resources, and more. General Managers have profit-and-loss accountabilities.

Under the direction of senior executive leadership, general managers provide strategic long-term direction and hands-on management. In addition to establishing departmental strategies, a general manager's job description also incorporates overseeing budgets, recruiting and developing talent, customer service standards, and ensuring legal compliance for takaufl sharia inline wiht comany sharia policy.

DUTIES AND RESPONSABILITIES

ü  Formulate, direct and coordinate the General Takaful Division in line with the company’s strategic direction and corporate objectives

ü  Design, develop, execute and monitor the underwriting functions and policies, process workflow and Standard Operating Procedures

ü  Design, develop, execute and monitor the claims functions and policies, process workflow and Standard Operating procedures

ü  Design, develop and execute the retakaful functions and policies, process workflow and Standard Operating Procedures

ü  Creates and implements strategies for business growth by analyzing market trends, researching opportunities, developing growth initiatives, gaining approval from senior leadership, piloting new offerings or campaigns, and monitoring impacts on revenue and clients.

ü  Maximize productivity and ensure legal/regulatory compliance by monitoring departmental operations.

ü  Leads direct report managers and evaluates their performance through regular one-on-ones, tracking progress on objectives, and annual reviews.

ü  Trains and develops personnel by planning and delivering onboarding, compliance training, and professional development programs.

ü  Oversees core departmental functions such as marketing, production, customer service, and finance by setting guidelines, monitoring SOPs, and addressing issues.

ü  Manages the approved annual budget and ensures fiscal responsibility through tracking spending, approving expenses, and identifying cost savings.

ü  Builds external partnerships and manages vendor relationships by engaging with partners, negotiating contracts, evaluating performance, and ensuring quality standards.

ü  Develops key performance goals and manages staff performance by establishing SMART objectives for direct reports, tracking metrics, conducting regular performance reviews, implementing training plans, and recommending incentive/discipline actions.

ü  Ensures departments or units deliver quality client offerings by establishing and enforcing standards, conducting audits, implementing corrective actions, surveying client satisfaction, and responding to feedback or issues escalated.

ü  Develops new solutions to meet evolving client needs by identifying unmet or emerging needs through feedback and research, designing prototypes, testing viability with pilot groups, refining based on pilot results, and overseeing full rollout.

ü  Improves internal processes for better productivity by identifying inefficient workflows, standardizing best practices, selecting and implementing enhancements like technologies or process redesigns, measuring impact on metrics like handle times or error rates, and modifying ongoing enhancements as needed.

ü  Develops key performance goals and manages staff performance by establishing SMART objectives for direct reports, tracking metrics, conducting regular performance reviews, implementing training plans, and recommending incentive/discipline actions.

ü  Ensures departments or units deliver quality client offerings by establishing and enforcing standards, conducting audits, implementing corrective actions, surveying client satisfaction, and responding to feedback or issues escalated.

ü  Develops new solutions to meet evolving client needs by identifying unmet or emerging needs through feedback and research, designing prototypes, testing viability with pilot groups, refining based on pilot results, and overseeing full rollout.

ü  Improves internal processes for better productivity by identifying inefficient workflows, standardizing best practices, selecting and implementing enhancements like technologies or process redesigns, measuring impact on metrics like handle times or error rates, and modifying ongoing enhancements as needed.

Educational Qualifications:

• First degree in any subject.
• MBA or Master’s degree in a related subject is an added advantage.

Experience: 

• Minimum of 7 years of experience of which 4 years must be in General Takaful Insurance or Islamic Banking.
• In addition, candidates must have spent at least 4 years in a Senior Management position

• Proven project management experience along with strong communication skills - both written and verbal
• Strong organizational skills
• Analytical and problem-solving capability
• Demonstrated ability to meet deadlines in a flexible environment
• Demonstrated leadership ability
•  Strong conceptual and analytical orientation
• Problem-solving skill
• Ability to manage multiple projects
•  Strong organization and project management skills
•  Strong written and verbal communication skills

Qualified  candidates with the required skills are invited to submit their applications accompanied by detailed curriculum vitae as a single document i.e. with the cover letter being on the first page and the CV starting on the second page, detailing three work related referees and contacts to recruitment@barakatakaful.com and received on or before 5.00PM on  20th oct

 2023 with the subject line “ Takaful General Manager – Mogadishu ”. Please do not attach any other documents while sending your applications, if required they will be requested at a later stage.

Female candidates are highly encouraged and will have 10+ marks