Operators – Ticketing and Access Control (6 Positions)

Operators – Ticketing and Access Control

Mogadishu Sports Village

Organization: Blue Light Company
Location: Mogadishu, Somalia
Employment Type: Full-time
Reports to: Operations Manager/Supervisor

No of Position: 6 Positions

Role Summary

Blue Light Company is seeking honest, customer-focused and technically capable Operators to manage ticketing and access-control activities at Mogadishu Sports Village.

The Operators will sell and verify tickets, process authorized payments, control entry through designated gates, assist visitors and maintain accurate attendance and transaction records during daily activities, football matches and public events.

Key Responsibilities

• Operate electronic and manual ticketing systems.
• Sell, issue, scan and validate tickets and entry passes.
• Control entry and exit through assigned gates.
• Verify tickets, invitations, memberships and staff access credentials.
• Process approved cash, mobile-money, card and digital payments.
• Issue receipts and accurately record all transactions.
• Reconcile tickets sold, payments received and attendance after each shift or event.
• Prevent ticket fraud, unauthorized entry and revenue leakage.
• Assist visitors with ticketing, seating, directions and access-related inquiries.
• Monitor ticket scanners, turnstiles, access-control devices and related equipment.
• Immediately report system failures, payment discrepancies, suspicious activity and access violations.
• Coordinate with security, finance, customer service and event teams.
• Maintain orderly queues and support safe crowd movement at entry points.
• Protect login credentials, customer information, ticketing equipment and company funds.
• Prepare and submit daily ticketing, attendance and incident reports.
• Perform other related duties assigned by the Operations Manager.

Qualifications and Experience

• Diploma or bachelor’s degree in Business Administration, Accounting, ICT, Customer Service, Management or a related field.
• At least two years of relevant experience in ticketing, cashiering, customer service, access control, event operations or a related role.
• Ability to use computers, mobile applications, ticket scanners, POS devices and digital-payment systems.
• Good numerical ability and experience handling and reconciling payments.
• Strong integrity, accuracy and attention to detail.
• Good communication and customer-service skills.
• Ability to remain professional when managing queues, disputes and large crowds.
• Fluency in Somali and working knowledge of English.
• Availability to work shifts, evenings, weekends and public holidays.

Core Competencies

• Honesty and accountability;
• Customer-service orientation;
• Accuracy and attention to detail;
• Basic technical troubleshooting;
• Clear communication;
• Teamwork and discipline;
• Ability to work under pressure;
• Confidentiality and data protection.

Application Requirements

Applicants should submit:

• Updated CV;
• Brief cover letter;
• Copies of relevant academic and professional certificates;
• Contact details for three professional references.

Application Deadline: 25 August 2026
Application Link: 

Only shortlisted candidates will be contacted. Blue Light Company is an equal-opportunity employer. Qualified women and persons with disabilities are strongly encouraged to apply.