Save the Children is an equal opportunity organization dedicated to our core values of Accountability, Ambition, Collaboration, Creativity and Integrity. We are looking to recruit for this position to be based in Borama

Position: IT Intern

Duration:   3 Months 

Duty Station:  Borama

Please refer the below Job Description for the position description and the key selection criteria.

TITLE:  Information Technology Intern

TEAM/PROGRAMME: Supply Chain

LOCATION: Borama

GRADE: TBC

CONTRACT LENGTH: 3 MONTHS

CHILD SAFEGUARDING:

Level 3:  the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:

Provides administrative and technical services in the effective installation and maintenance of information/ data processing equipment and software packages in field offices.

SCOPE OF ROLE:

Reports to: Supply Chain Officer  

Staff reporting to this post: N/A

Budget Responsibilities: N/A

Role Dimensions:  Save the Children operates across all zones in Somaliland and currently has three offices and staff over 160.

KEY AREAS OF ACCOUNTABILITY:

• Effectively maintain Save the children’s computers and other information technological systems. This includes preparing and installing IT machines and appropriate software applications on laptops and desktops. 
• Examining faulty data processing equipment to identify faults and providing feasible solutions to such faults/problems. This may entail consulting the machine dealers on their performance failures.
• Administering the field office’s Local Area Network and checking the internet speed each and every day.
• In conjunction with area IT coordinator regularly assess the computer needs of staff and provide appropriate training.
• In conjunction with area IT coordinator review policies, procedures and best practices regarding computer use, data storage and handling; and recommend to management on needed changes or improvements
• Carry out routine checks on electronic equipment in order to prevent their damage due to improper connections and operations or adverse acts of computer virus.
• Update all laptops and desktops to windows 11 with the help of guidance from the Area IT coordinator
• Report if there is any challenge on upgrading laptops and desktops to windows 11
• Other Specific IT responsibilities include:

 Software:

• Installation & configuration of necessary software and ensure consistent usage throughout the office/s.
• Ensure that all software’s in use are appropriate and in keeping with Save the Children guidelines, global IT Policy and meet the requirements of the programme.
• Protect the programme’s data and computers from viruses and external threats.
• Manage the servers and ensure that data is securely organized, and relevant data is accessible to staff.
• Implement a system for backing up data from all computers routinely and ensure that backed up data is secure at all times.

Hardware

• Be responsible for and maintaining an inventory of IT infrastructure in relation to all IT Assets (Computers, Laptops, Printers, Switch, UPS, Routers, Software Licenses copies etc).
• Undertake routine and regular maintenance of computers and accessories and ensure that all computers, printers and other accessories in Somaliland are in good working condition, at all times.
• Ensure that adequate measures are made to protect equipment from power surges or similar threats.

General

• Provide orientation/training to staff on how to use and operate IT equipment’s effectively.
• Provide support in ensuring quality purchases of ICT equipment’s.
• Provide support in updating records and inventories of IT equipment’s.
• To carry out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children in accordance with the Child Protection Policy.
• Any other roles assigned by the line manager

BEHAVIOURS (Values in Practice)

Accountability:

·         holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

·         holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

·         sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same

·         widely shares their personal vision for Save the Children, engages and motivates others

·         future orientated, thinks strategically and on a global scale.

Collaboration:

·         builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters

·         values diversity, sees it as a source of competitive strength

·         approachable, good listener, easy to talk to.

Creativity:

·         develops and encourages new and innovative solutions

·         willing to take disciplined risks.

Integrity:

·         honest, encourages openness and transparency; demonstrates highest levels of integrity

• Diploma of computer science or ICT

·         Fluency in English and Somali languages.

EXPERIENCE AND SKILLS

• Familiar with all the day-to-day aspects of managing the IT needs of an organisation, with specific areas of the role involving: familiarity with Windows and MS Office Products (Word, Excel, PowerPoint, Access, Outlook), LAN/WAN infrastructures (routers, modems, switches, etc.); trouble shooting and administering a Microsoft Windows based network (LAN) and servers; good working knowledge of Windows server and domain system configuration, antivirus software for workstations and servers etc.
• Good communication skills, ability to work with minimum supervision and willingness to work in a team environment.
• Fluency in written and spoken English
• Previous experience in an INGO is an advantage but not a requirement
• Ability and experience of training end users or staff
• Commitment to Save the Children values.

Desirable:

• Minimum at least 1-3 months’ experience working in similar role in an INGO or with a busy working environment

Additional job responsibilities

The job duties and responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Adult Safeguarding.

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy, all employees are also expected to carry out their duties in accordance with SCI protection from sexual exploitation abuse.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Interested candidates are required to submit a CV and mandatory cover letter quoting the Job Title on the subject line. The file name of the CV and attachments must be the applicants name and sent to URL Link:

https://stcuk.taleo.net/careersection/jobdetail.ftl?job=220001FJ&lang=en

Please note that only shortlisted applicants will be contacted.

Applications close on Monday 28th February 2022 @ 11:59pm.

We work with children, communities and governments all over the world and we believe in the right person for the job regardless of where you come from and how you identify yourself. We need to keep children safe so our selection process reflects our commitment to ensuring that only those who are suitable to work with children are considered for these posts. All successful applicants will therefore be required