Protection Officer-GBV Caseworker
Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a
highly qualified Protection Officer-Caseworker
About the job
The Protection Officer – GBV Caseworker will lead field-level implementation of the Protection
component in Ceel Buur, with primary responsibility for delivering confidential, survivor-centered GBV
case management and supporting Protection Monitoring, referral systems, community-based
Protection, safety audits and Protection mainstreaming. The Officer will serve as the main field-level
Protection focal point for the SHF area-based response, provide technical guidance to the General
Protection Assistant and community/outreach structures on safe identification and referral, and
coordinate with relevant service providers and humanitarian actors. GBV case management will be
undertaken under regular technical supervision from the Country GBV Coordinator, while other
Protection concerns will be safely identified and referred in line with relevant SOPs and staff
competencies.
Your main duties and responsibilities will be:
GBV case management and direct response
Provide direct, confidential and survivor-centered GBV case management in line with DRC SOPs
and inter-agency standards, including intake/assessment, informed consent, safety planning, case
action planning, referrals, follow-up and case closure.
Independently manage complex/high-risk GBV cases under regular technical supervision, provide
first-line emotional support/PFA, and facilitate timely access to health/CMR, MHPSS/PSS, legal
and other specialized services.
Maintain appropriate caseload prioritization, intake cut-off and closure/step-down planning;
promptly escalate urgent ethical, safety or service-access concerns to the Country GBV
Coordinator.
For non-GBV Protection concerns, including Child Protection concerns, support safe identification
and referral to qualified services; do not undertake specialized case management, investigation,
verification or formal MRM functions unless separately trained and authorized.
Case-management quality, IPA and referral systems
Participate in confidential case review and case-file audits with the Country GBV Coordinator and
implement agreed quality-improvement actions.

ABOUT DRC
Founded in 1956, DRC Danish
Refugee Council is Denmark’s
largest, and a leading
international NGO. We have
continuously been ranked as
one of the best NGOs in the
world - and are one of the few
Assess Protection barriers requiring Individual Protection Assistance (IPA), prepare case-based
requests/documentation, and support delivery and follow-up in line with DRC Somalia C4PO/IPA
procedures and authorization thresholds.
Lead field-level maintenance of verified GBV and multi-sector referral pathways and support
implementation of the Referral Management System (RMS), including service mapping, referral
follow-up and identification/escalation of service gaps without compromising confidentiality.
Provide practical guidance to the General Protection Assistant, outreach workers and Community
Protection Focal Points on safe identification, first-line support and referral boundaries; community
structures and untrained staff must not collect survivor case details or undertake GBV case
management.
Protection Monitoring, mainstreaming and community-based Protection
Lead/coordinate field-level Protection Monitoring in assigned Ceel Buur locations, supported by the
General Protection Assistant and community structures, ensuring safe data collection, monthly
review of trends and use of anonymized findings for programme adaptation and coordination.
Conduct/support safety and accessibility audits, inclusive consultations, Mobile Protection Desks
and GBV/CP risk-mitigation activities at DRC WASH and relevant partner service points, following
up agreed mitigation measures.
Support community-based Protection mechanisms, including coaching Community Protection Focal
Points/outreach workers on Protection principles, PSEA, confidentiality, safe reporting and
consent-based referral.
Provide field-level Protection mainstreaming support to DRC WASH and relevant SHF partners,
including guidance on safe identification/referral, confidentiality, inclusion, AAP/PSEA and
protection-sensitive service delivery.
Documentation, coordination and reporting
Maintain complete, accurate and secure GBV case files using DRC-approved case-management
systems, including Activity Info where rolled out, applying coded identifiers, need-to-know access
and secure storage; keep case-management data separate from routine Monitoring, MEAL and
donor datasets.
Coordinate with the Protection Team Leader, Galkayo Protection Officer and country technical
team so anonymized Protection trends and service gaps inform broader implementation,
ABC/Cluster follow-up and corrective action.
Coordinate with local authorities, humanitarian partners, community leaders and service providers,
and represent DRC in relevant Protection/GBV/ABC coordination forums as delegated.
Contribute to workplans, 5Ws/PITAR and donor/technical reporting using aggregated,
non-identifying information, and support training/orientation of frontline staff and partners on safe
disclosure, informed consent, confidentiality, data protection, RMS/referral pathways and Protection
mainstreaming

To be successful in this role we expect you to have:
Required
Minimum 3 years of relevant Protection experience, including at least 2 years of recent hands-on
GBV case management in humanitarian, displacement or conflict-affected settings.
Demonstrated ability to independently and safely manage the full GBV case-management cycle,
including informed consent, risk/safety assessment, case planning, referrals, follow-up and closure.
Strong technical understanding of GBV guiding principles, survivor-centred practice, CMR and
MHPSS referral pathways, confidentiality, data protection, safeguarding and safe disclosure
handling.
Demonstrated experience in broader Protection programming, preferably including Protection
Monitoring, referral systems, safety audits, community-based Protection and/or Protection
mainstreaming in integrated humanitarian responses.
Experience with case review/case-file quality assurance, IPA or case-linked Protection assistance,
referral mapping, coordination with specialized service providers/humanitarian actors, and
coaching frontline staff on safe identification/referral is strongly preferred.
Strong documentation, analysis, judgment, communication and problem-solving skills; ability to
work with significant autonomy in hard-to-reach locations. Familiarity with GBVIMS/Activity Info or
another secure case-management system is an asset
Strong documentation, analysis, judgment, communication and problem-solving skills; ability to
work with significant autonomy in hard-to-reach locations. Familiarity with GBVIMS/ActivityInfo or
another secure case-management system is an asset
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback. 

Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered. This position is open to female candidates
only. Qualified female candidates are strongly encouraged to apply.
Closing date for applications: 28th September 2026
For more information about the Danish Refugee Council, please visit our website drc.ngo.
Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive
and positive work environment based on mutual respect for all employees. All applicants are
considered for employment regardless of personal characteristics or attributes.