Job Summary:

The Hotel and Restaurant Manager oversees the daily operations of both the hotel and restaurant of the Emeral Hotel. He/She is responsible for ensuring exceptional guest experiences, managing staff, maintaining financial performance, and upholding high standards of service and quality.

Key Responsibilities:

Operations Management:

·         Supervise and coordinate all activities within the hotel and restaurant, including front desk operations, housekeeping, food and beverage service, kitchen operations, and maintenance.

·         Develop and implement operational policies and procedures to ensure efficient workflow and adherence to quality standards.

·         Monitor performance metrics and make adjustments to operations as needed to achieve business objectives.

Staff Management:

·         Recruit, train, schedule, and supervise staff members across various departments.

·         Provide leadership and guidance to foster a positive work environment and ensure high levels of employee morale and productivity.

·         Conduct performance evaluations, provide feedback, and address any performance issues or disciplinary matters.

Guest Services:

·         Ensure exceptional guest experiences by maintaining high standards of service, cleanliness, and hospitality.

·         Address guest inquiries, concerns, and complaints in a timely and professional manner, striving to exceed guest expectations.

·         Implement strategies to enhance guest satisfaction and loyalty, such as personalized service offerings and loyalty programs.

Financial Management:

·         Develop and manage budgets for both the hotel and restaurant, monitoring expenses and revenues to achieve financial targets.

·         Implement cost-control measures and revenue optimization strategies to maximize profitability.

·         Analyze financial reports and performance indicators to identify areas for improvement and make data-driven decisions.

Sales and Marketing:

·         Execute sales and marketing strategies to attract guests and increase occupancy rates and restaurant bookings.

·         Participate in promotional activities, advertising campaigns, and local marketing initiatives to drive business growth.

·         Build relationships with corporate clients, event planners, and other key stakeholders to expand the customer base.

Menu Development and Food Quality:

·         Work closely with the chef and culinary team to develop menus that reflect guest preferences, seasonal trends, and culinary innovation.

·         Monitor food quality, presentation, and portion sizes to ensure consistency and guest satisfaction.

·         Manage food costs, inventory levels, and supplier relationships to optimize profitability.

Facilities Management:

·         Oversee the maintenance and cleanliness of the hotel and restaurant facilities, ensuring compliance with health, safety, and sanitation standards.

·         Coordinate with maintenance staff and external contractors to address any issues or repairs promptly.

·         Implement energy-saving initiatives and sustainable practices to minimize environmental impact.

Laundry Service Management

·         Oversee the laundry service operations, ensuring timely and efficient processing of hotel and external client laundry needs.

·         Implement quality control measures to guarantee customer satisfaction with the laundering services.

Barber Shop Management

·         Ensure the barber shop operates smoothly, providing high-quality grooming services to clients.

·         Manage barber staff, including scheduling, training, and performance evaluation.

·         Develop service menus, set pricing, and implement marketing strategies to attract and retain customers.

Fitness Center Management

·         Develop and implement fitness programs and services that meet the needs of the center's membership, including group fitness classes, and personal training sessions.

·         Ensure the fitness center is clean, organized, and well-maintained. Implement and enforce health and safety standards to reduce the risk of injury and comply with regulations.

·         Bachelor's degree in Hospitality Management, Business Administration, or related field.

·         Proven experience in hotel and restaurant management, with a track record of success in achieving business objectives.

·         Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.

·         Excellent communication and customer service skills, with a focus on building positive relationships with guests, staff, and stakeholders.

·         Proficient in English Language. Arabic is an advantage.

Applying Email: [email protected]

Deadline: 4 March 2024