Job Title: Debt Collector (2 Positions)
Location: Hargeisa, Somaliland
Employment Type: Full-time
Experience Required: Minimum 2 years
Application Deadline: 28th May 2025

About WE-INVEST
WE-INVEST (Women Empowerment and Investment in Microfinance) is a women-led institution based in Hargeisa, Somaliland, dedicated to empowering women economically and socially. It provides tailored financial services such as group loans, savings accounts, and business loans, along with non-financial services like financial literacy, leadership training, and business skills development. The organization targets women who are often excluded from traditional financial systems and helps them build resilience, access opportunities, and grow their businesses.

The institution is governed by a female-only board and operates on a community-based model that emphasizes ownership, inclusivity, and sustainability. Its mission is to create a future where every woman in Somaliland is economically empowered. WE-INVEST also fosters peer support networks, digital platforms, and collaboration to help women entrepreneurs thrive and become active contributors to society’s development.

Position Summary
WE-INVEST is looking for two motivated and professional Debt Collectors to join our growing team. The role is responsible for recovering overdue loan repayments, maintaining strong relationships with clients, and supporting the financial health of the institution. The ideal candidate is experienced in microfinance or financial services, highly organized, and effective in communication and negotiation.

Key Responsibilities

• ·         Follow up with clients on overdue payments through field visits, phone calls, and written communication.
• ·         Maintain updated records of all collections activities and client interactions.
• ·         Educate clients about loan repayment terms and consequences of default.
• ·         Negotiate repayment plans when necessary, in alignment with WE-INVEST’s policies.
• ·         Identify and report on trends related to defaults and repayment challenges.
• ·         Work closely with the finance and loan officer teams to coordinate recovery efforts.
• ·         Provide respectful and ethical customer service while ensuring compliance with collection standards.
• ·         Prepare and submit regular collection reports to the line manager.

Qualifications and Requirements
Minimum of 2 years of experience in debt collection, loan recovery, or related field, preferably in microfinance or financial institutions.
Strong interpersonal and communication skills in Somali and English.
Ability to work independently, travel to field locations, and manage time effectively.
Proven track record of meeting or exceeding collection targets.
Familiarity with Hargeisa and surrounding regions is an advantage.
Honest, reliable, and capable of handling sensitive financial information with confidentiality.
Basic computer skills (MS Excel, Word).

What We Offer
Opportunity to work in a mission-driven organization empowering women.
Supportive and inclusive work environment.
Competitive salary based on qualifications and experience.
Career development and training opportunities.

Qualified candidates should send their CV and Cover Letter to [email protected] and cc to [email protected]

Use the subject line: "Debt Collector Application – WE-INVEST"
Deadline: 28th May 2025

Only shortlisted candidates will be contacted.