Multi-Skilled Technician (Electrical) Position – HARGEISA

Customer Service in our Hargeisa Branch are looking for a Multi-Skilled Technician (electrical). We are looking to hire a detail-oriented technician in our Hargeisa branch to install, maintain and repair all types of electrical household appliances including phones, refrigerators, laptops etc.

Appliance repair electrical technicians will diagnose the source of problems or malfunctions with all appliances and repairs them. They will use hand and power tools to troubleshoot, disassemble, fix, and install a variety of home appliances, including refrigerators, mobiles, washing machines, and more. Additionally, the technician will keep up-to-date with new appliances, technologies, and installation methods and possess excellent customer service and communication skills to help customers understand what needs to be fixed or maintained, and why.

        Customer Service Branch Electrical Technician Roles and Responsibilities:

• Understand and competently work on a wide range of electrical systems including fault finding, diagnose, testing, alteration, maintenance and repair.
• Execute maintenance and installation of home appliances
• You should be able to undertake duties within the electrical trade with the minimum of supervision
• Technical problem-solvers, familiar with reading appliance manuals to solve complex problems
• Understanding of I.T.
• Have an excellent understanding of mobile devices and laptops
• Safely inspect, identify and determine the extent of all allocated works and use appropriate techniques, materials and tools to undertake the works carried out by an electrician whilst following and using methods of good practice according to current legislation.
• Adequately read and interpret electrical drawings and instruction manuals.
• Safely and competently use tools and equipment
• Safely erect, work off and dismantle various types of scaffolding, ladders and platforms normally used for the purpose of carrying out works etc. For example, mobile tower scaffolding. This includes the use of fall arrest systems where applicable.
• To monitor and record material and tool stock levels ensuring adequate stock is available advising operational management of any shortfall.
• Ensure that service delivery meets the requirements of the service level agreements (SLAs) and work schedules at all times. Work should be completed on a timely basis and to a consistently high standard.
• Respond to and follow customer requests, concerns and problems to the customer’s satisfaction. The post holder will be expected to make a positive contribution towards providing an excellent customer service.
• To continually promote and support a “team spirit” within the Services team. Recognize the importance of ‘teamwork’ in achieving the departmental objectives and to contribute effectively in developing our service.
• Self-motivated and able to work with minimum supervision.
• Undertake administrative duties as required by the role. This includes time sheets, test forms and other aspects of the works requisition system.
• Identify technical and personal development requirements in support of the above.
• Having a flexible attitude to work is essential

• High school diploma or suitable equivalent.
• 5+ year experience as an electrical technician
• Good standard of education in Mathematics and English.
• Excellent written, verbal and interpersonal skills.
• Proficient in reading schematics and work plans.
• Ability to work after hours, over weekends and on public holidays with short or no notice.
• Ability to work in confined spaces.

If you are relocating from another country accommodation will be covered for this position

Deadline date Friday 5th May 2023

Interested candidates are requested to send their CV and cover letter to [email protected] with the position “Multi-Skilled Technician (Electrical) Position – Hargeisa” in the subject line no later than 5th May 2023.