Head of Commercial
Company: Dahabshiil Motors Ltd.
Department: Commercial
Position: Head of Commercial
Reporting To: General Manager Defined based on structure.
Location: Hargeisa, Somaliland
About Dahabshiil Motors
Dahabshiil Motors is a leading automotive company committed to delivering exceptional
products, services, and customer experiences. As part of our continued growth and
expansion, we are seeking an experienced, strategic, and results-driven professional to join
our leadership team as Head of Commercial.
Position Summary
The Head of Commercial is responsible for driving business growth, profitability, and
market expansion through effective commercial leadership. The role oversees sales
performance, customer relationship management, pricing strategies, contract negotiations,
business development initiatives, and overall commercial operations to ensure sustainable
revenue growth and customer satisfaction.
Key Responsibilities
Commercial Strategy
• Develop and implement commercial strategies aligned with company objectives and
growth targets.
• Identify new business opportunities, market trends, and customer requirements.
• Prepare annual commercial plans, sales forecasts, and revenue growth strategies.
• Monitor competitor activities, pricing structures, and market positioning.
• Sales & Revenue Management
• Lead and drive sales performance across all business units and product lines.
• Ensure achievement of monthly, quarterly, and annual revenue targets.
• Develop pricing strategies and discount frameworks to maximize profitability.
• Monitor sales pipelines, conversion rates, and order fulfillment performance.
• Collaborate with sales teams to improve customer acquisition and retention.
Customer Relationship Management
• Build and maintain strong relationships with key customers, suppliers, and business
partners.
• Lead high-value customer negotiations, contract discussions, and dispute
resolutions.
• Ensure exceptional customer service standards and satisfaction levels.
• Develop customer loyalty and retention programs.
Contract & Tender Management
• Review, negotiate, and manage commercial contracts and agreements.
• Lead tender submissions, quotations, and commercial proposals.
• Ensure compliance with company policies and applicable legal requirements.
• Monitor contract performance and profitability.
Financial & Business Performance
• Monitor commercial budgets, sales margins, and overall profitability.
• Prepare reports on revenue, gross profit, sales trends, and market performance.
• Analyze business performance and recommend improvement initiatives.
• Support budgeting, forecasting, and cost-control activities.
Team Leadership
• Coach Sales Manager and Customer Support Manager
• Lead, mentor, and develop commercial, sales, and business development teams.
• Establish KPIs and performance targets.
• Conduct regular performance reviews, coaching sessions, and team meetings.
• Foster a high-performance, customer-focused culture.
Strategic responsibilities
• Develop annual commercial strategy.
• Lead market expansion initiatives.
• Product development.
• Pricing governance.
• Commercial budgeting.
• Dealer development.
• Fleet and corporate sales strategy.
Key Performance Indicators (KPIs)
• Achievement of monthly and annual sales revenue targets.
• Gross profit margin performance.
• Sales growth rate.
• Customer retention rate.
• Number of new customers acquired.
• Tender success rate.
• Average deal value.
• Pricing accuracy and profitability.
• Customer satisfaction score.
• Contract renewal rate.
• Team productivity and target achievement.

Qualifications & Experience
• Bachelor’s Degree in Business Administration, Marketing, Commerce, Sales, or a
related field.
• MBA or Master’s Degree would be desirable.
• Minimum of 7–10 years of progressive experience in commercial management, sales
leadership, or business development.
• Strong knowledge of sales strategy, pricing, contract management, and market
analysis.
• Experience within the automotive, retail, trading, or service industry is highly
desirable.
Required Skills & Competencies
• Strong leadership and people management skills.
• Excellent negotiation, communication, and interpersonal abilities.
• Strong analytical and financial management capabilities.
• Proven ability to develop and execute commercial strategies.
• Customer-focused mindset with strong relationship management skills.
• Ability to work under pressure and meet challenging deadlines.
• Proficiency in Microsoft Office, CRM platforms, and ERP systems.
• High level of integrity, professionalism, and business acumen.
Working Conditions
• Full-time position.
• Frequent interaction with customers, suppliers, and business partners.
• Occasional travel may be required for business development and customer
engagements.
• Flexibility to work extended hours during peak business periods or major
commercial negotiations.
Language Requirements
• English: Mandatory (Fluent Written and Spoken)
• Somali: Added advantage

Application Instructions
To apply for opportunities at Dahabshiil Motors, please carefully follow these
instructions:
1. Document Preparation: Combine your update resume (CV), cover letter, and
any relevant certificates into a single PDF document. Ensure all documents are
clear, legible, and professionally formatted.
2. Submission: Email your application to [email protected]
3. Deadline: Applications must be received by 25-07-2026. Applications received
after this date will not be considered.