Medical Receptionist – Pharo Health, Somaliland
Hargeisa, Somaliland
Overview
The Pharo Foundation (“the Foundation”) is a pioneering, mission-driven organization working to
build a vibrant, productive, and self-reliant Africa. Founded and fully funded by Pharo Management,
an emerging markets hedge fund, the Foundation represents a new model of philanthro capitalism: a
private endowment using its own capital to design, fund, and operate development programmes with
private-sector discipline and long-term commitment.
Over the next decade, the Foundation’s ambition is to deliver lasting impact across three
interdependent missions:
1. Empowering the next generation through affordable, high-quality education.
2. Solving water scarcity by building and operating sustainable water infrastructure.
3. Driving economic productivity by unlocking jobs, investment, and innovation through both
non-profit and for-profit ventures.
Pharo Ventures, which is the Foundation’s for profit- arm, is building commercially sustainable
businesses across East Africa to create thousands of jobs and generate inclusive economic
growth. We complement the development work above by running for-profit ventures with
our current interest being in agri-business and healthcare sectors.
Pharo Health
Pharo Health is establishing a portfolio of companies under the Pharo Ventures Group, to drive its
healthcare strategy across the region. We intend to transform the healthcare landscape in the Horn
of Africa region by providing access to a network of premium diagnostic centers. Pharo
Health Somaliland will be a portfolio company of Pharo Ventures Group.
The first healthcare venture in the portfolio is currently being established in Addis Ababa, Ethiopia.
Building on this foundation, the organization is now launching a flagship diagnostic and healthcare
services business in Somaliland, with ambitions to expand nationally and across the wider region.
The Somaliland business will operate as part of a growing regional healthcare network, benefiting
from cross-border collaboration, shared expertise, and operational synergies.
1. Position summary
The Medical Receptionist at PDC-SL serves as the first point of contact for patients, visitors, and
stakeholders, playing a critical role in shaping the overall "premium" patient experience. This
position is responsible for managing high-end front desk operations, including welcoming patients,
accurate registration, and strategic appointment scheduling. The Receptionist acts as a concierge,
2
ensuring smooth administrative coordination between patients and specialized clinical teams,
contributing to seamless service delivery and high patient satisfaction.
2. Key Relationships
Position Title: Medical Receptionist
Location: Hargeisa, Somaliland
Reports To: Operations Manager
Duties and Responsibilities
A. Front Desk Management and Patient Reception
• Welcome patients, visitors, and staff in a courteous, professional, and friendly manner that
reflects the center’s premium standards.
• Create a positive first impression by maintaining an organized, clean, and comfortable
reception environment.
• Guide patients to the appropriate departments (e.g., Cardiology, Gastroenterology,
Laboratory) based on their specific needs.
• Manage patient flow at the front desk to minimize wait times and ensure an orderly
experience.
B. Patient Registration and Information Management
• Accurately register new patients and update existing records in the Electronic Medical
Record (EMR) system.
• Verify patient identity, contact details, and relevant payment or insurance information.
• Ensure 100% completeness and accuracy of all data entered during the registration process.
• Always maintain strict confidentiality and security of patient information, adhering to data
protection policies.
C. Appointment Scheduling and Coordination
• Schedule, confirm, and manage appointment bookings efficiently to optimize specialist clinic
workflows.
• Coordinate with clinical departments to ensure proper time allocation for consultations and
procedures (e.g., Endoscopy or Stress Tests).
• Proactively send reminders to patients to reduce "no-shows" and manage rescheduling or
cancellations professionally.
• Maintain up-to-date appointment calendars for all on-site specialists.
D. Communication and Inquiry Handling
• Answer telephone calls, respond to emails, and handle walk-in inquiries promptly and with a
high level of professional etiquette.
• Provide accurate information regarding PDC-SL services, specialist availability, pricing, and
prep-instructions for tests.
3
• Handle patient concerns or feedback with empathy and escalate issues to the Clinical Service
Manager when necessary.
E. Administrative and Billing Support
• Assist with general administrative duties, including filing, data entry, and document
management.
• Support the billing and payment process, ensuring accurate invoicing and receipting for
services rendered.
• Prepare daily reports on patient attendance, registration logs, and front-desk
correspondence.
• Collaborate with other departments to resolve administrative bottlenecks.
F Confidentiality and Service Excellence
• Safeguard sensitive information and always adhere to high ethical standards.
• Work closely with clinical teams to facilitate efficient patient care and transitions.
• Contribute to continuous improvement initiatives regarding the patient’s experience and
front-office quality standards.

 Qualifications and Requirements
• Education
• Diploma or Certificate in Administration, Business Management, Nursing, or a related field.
• Experience
• 4+ years of experience as a receptionist, front-desk, or customer service role.
• Advantage: Previous experience working in a healthcare facility or a clinical setting.
• Advantage: Experience in high-end hospitality or a "premium" service environment.
4. Skills & Competencies
• Communication: Exceptional verbal and written communication skills in Somali and
English.
• Interpersonal Skills: Ability to handle diverse patient personalities with patience and
professional warmth.
• IT Proficiency: Comfortable using computers, Office software, and Electronic Medical
Record (EMR) systems.
• Multi-tasking: Ability to manage multiple phone lines and walk-in patients simultaneously
while maintaining focus.
• Problem-Solving: Ability to handle difficult situations or long wait times with tact and
diplomacy

Application Procedure
Applicants are required to attach a detailed CV and Cover letter by August 7, 2026.
Please click this link to apply https://a.peoplehum.com/it1wj
We will review applications on a rolling basis, and in the event that an exceptional candidate is
identified early in the process, Pharo Foundation reserves the right to make an appointment before
the advertised deadline. We therefore encourage interested applicants to apply as early as possible.
Please note that only shortlisted candidates will be contacted due to the high volume of applications
received.
Pharo Foundation is an equal opportunity employer committed to promoting diversity, inclusion, and
gender equality in all its practices. We encourage applications from qualified individuals regardless of
race, gender, religion, or background