Position:                                        University Receptionist and Administration

Department:                                  Administration and Student Services

Institution:                                      Acceptance and Change University (ACU)

Employment Type:                        Full-Time

Duty Station:                                 Hargeisa Boqol-Jire

Position Summary

Acceptance and Change University is seeking a professional, friendly, and highly organized Receptionist to serve as the first point of contact for students, staff, visitors, parents, and other stakeholders. The successful candidate will provide professional front-desk services, manage communications, and support the smooth operation of the university’s administrative activities.

Key Responsibilities

·         Welcome and professionally assist students, staff, visitors, and guests.

·         Manage the reception desk and ensure a professional and welcoming environment.

·         Receive and direct telephone calls, emails, visitors, and general inquiries to the appropriate department.

·         Provide accurate information about university programs, services, procedures, and facilities.

·         Maintain visitor records, appointment schedules, and reception-related documentation.

·         Receive, record, and distribute incoming correspondence, letters, and other documents.

·         Assist students with general administrative inquiries and direct them to relevant offices when necessary.

·         Schedule and coordinate appointments, meetings, and visitors.

·         Support student registration, orientation, examinations, events, and other university activities when required.

·         Maintain confidentiality of student, staff, and institutional information.

·         Handle routine administrative tasks, including photocopying, filing, scanning, and data entry.

·         Coordinate with security, academic departments, student affairs, finance, and other administrative units.

·         Respond to inquiries professionally and refer complex issues to the appropriate responsible officer.

·         Maintain accurate reception logs and prepare basic administrative reports.

·         Perform other duties assigned by the supervisor or university management.

Required Qualifications and Experience

·         Bachelor’s degree or Diploma in Business Administration, Public Administration, Office Management, Communication, or a related field.

·         At least 2-3 years of experience in reception, customer service, office administration, or a similar position; experience in a university or educational institution is an advantage.

·         Excellent communication and interpersonal skills.

·         Good written and spoken English and Somali; knowledge of Arabic is an advantage.

·         Strong organizational and time-management skills.

·         Good computer skills, including Microsoft Word, Excel, email, and internet applications.

·         Ability to deal professionally and respectfully with students, staff, visitors, and members of the public.

·         Ability to work independently and as part of a team.

·         Strong attention to detail and ability to maintain accurate records.

·         Ability to handle confidential information with professionalism and discretion.

·         Professional appearance, positive attitude, patience, and strong customer-service skills.

Key Competencies

·         Customer service and interpersonal skills

·         Professional communication

·         Administrative and organizational skills

·         Problem-solving and multitasking

·         Teamwork and collaboration

·         Confidentiality and professionalism

·         Computer literacy

·         Ability to work under pressure

Qualified and interested candidates are invited to submit an updated CV/resume and a concise cover letter outlining their academic and professional qualifications, relevant work experience, and relevant document.   

Applications should be submitted to [email protected] no later than 15 September 2026

Only shortlisted candidates will be contacted.