Internship Opportunities – Hargeisa

Our client, a dynamic UK-based travel company, is expanding its operations in Hargeisa. Known for exceptional service and tailored travel solutions, the company specializes in global ticketing and travel management. As part of its growth, the client is seeking motivated team members in Hargeisa to support its international sales operations.

Travelway is excited to offer dynamic, hands-on internship programs based in our Hargeisa office. These internships are designed for motivated individuals looking to gain real-world industry experience, develop professional skills, and jumpstart their careers in the travel, tourism, and corporate sectors.

1. Sales Executive Intern – Hargeisa

Role Overview

We are seeking an enthusiastic and results-driven Sales Executive Intern to support our sales team in generating new business, converting enquiries into confirmed bookings, and building lasting customer relationships.

Key Responsibilities

• Respond to customer enquiries received via phone, WhatsApp, email, and other sales channels.

• Assist in identifying customer requirements and recommending suitable flights, fares, and travel packages.

• Help convert enquiries and leads into confirmed bookings under supervision.

• Follow up with prospective customers and actively pursue outstanding leads.

• Assist in promoting competitive fares, special offers, packages, and travel products.

• Build and maintain professional relationships with new and existing customers.

• Identify opportunities for repeat business and customer referrals.

• Assist in meeting monthly and quarterly sales targets.

• Maintain accurate customer, enquiry, and sales records.

• Coordinate with ticketing and operations teams to ensure bookings are processed correctly.

• Provide professional after-sales support and assist in resolving customer concerns.

• Keep up to date with airline schedules, fares, promotions, and travel products.

Skills & Qualifications

• A strong interest in pursuing a career in sales, travel, airline, or hospitality environments.

• Excellent telephone communication and interpersonal skills.

• Ability to handle multiple enquiries efficiently.

• Good knowledge of Microsoft Word, Excel, and Outlook.

• Target-driven, self-motivated, and eager to learn.

• Professional appearance, attitude, and approach to customers.

• Note: GDS knowledge (Amadeus or Sabre) is a distinct advantage.

2. Accounting Assistant Intern – Hargeisa

Role Overview

We are seeking a detail-oriented Accounting Assistant Intern to support the finance department with day-to-day financial operations, reconciliations, transaction processing, and record-keeping.

Key Responsibilities

• Assist in recording and processing daily financial transactions accurately.

• Maintain organized records of sales, payments, expenses, refunds, and supplier transactions.

• Process and monitor invoices and payment records.

• Support the reconciliation of bank, cash, supplier, and internal accounts.

• Help investigate and resolve discrepancies in financial records.

• Handle routine accounting queries from airlines, suppliers, and internal teams.

• Assist with refunds, credit notes, chargebacks, and other financial adjustments.

• Monitor outstanding payments and receivables.

• Support monthly financial reporting and month-end closing procedures.

• Ensure all financial documentation is properly organized and filed.

• Support internal financial controls and compliance procedures.

Skills & Qualifications

• Background or ongoing studies in Accounting, Finance, or a related business field.

• Strong numerical and analytical skills with exceptional attention to detail.

• Strong Excel skills are essential.

• Familiarity with accounting or financial software is preferred.

• Ability to handle confidential financial information professionally and ethically.

• Strong organizational skills and ability to meet deadlines.

3. Marketing Executive Intern – Hargeisa

Role Overview

We are looking for a creative and driven Marketing Executive Intern to assist in developing and executing marketing campaigns that generate enquiries, increase bookings, and strengthen the Travelway brand.

Key Responsibilities

• Assist in developing and executing marketing campaigns across digital and traditional channels.

• Help plan and manage promotional campaigns for flights, travel packages, Umrah, Hajj, and other travel products.

• Generate and manage marketing leads, working closely with the sales team.

• Create engaging content for social media, email campaigns, websites, and WhatsApp channels.

• Produce marketing materials including flyers, advertisements, presentations, and promotional content.

• Manage and coordinate newsletters, fare promotions, and customer communications.

• Monitor market trends, competitor activity, and industry developments.

• Support the company's social media presence and online engagement.

• Track campaign performance and prepare regular marketing reports.

Skills & Qualifications

• Background or interest in Marketing, Communications, Business, or a related field.

• Strong copywriting and content creation skills.

• Basic knowledge of digital marketing (social media, SEO, PPC, email marketing).

• Familiarity with tools like Canva, Adobe, Meta Business Suite, or Google Analytics is an advantage.

• Creative, proactive, commercially minded, and highly organized.

• Strong communication and project-management skills.

4. Customer Support Executive Intern – Hargeisa

Role Overview

We are seeking a professional and customer-focused Customer Support Executive Intern to assist customers and ensure travel-related enquiries and issues are resolved efficiently and courteously.

Key Responsibilities

• Handle customer enquiries through phone, WhatsApp, email, live chat, and other communication channels.

• Assist customers with booking changes, cancellations, schedule changes, and special requests.

• Provide clear and accurate information regarding bookings, flights, and travel arrangements.

• Assist in handling customer complaints professionally and work toward effective resolutions.

• Liaise with airlines, suppliers, ticketing, and sales teams to resolve customer issues.

• Follow up on outstanding customer issues until resolved.

• Maintain accurate customer and communication records.

• Escalate complex or sensitive issues to supervisors or appropriate departments.

• Maintain a consistently high standard of customer service.

Skills & Qualifications

• A passion for customer service, hospitality, or travel.

• Excellent verbal and written communication skills (strong phone and WhatsApp etiquette).

• Professional email writing ability.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Good computer skills, including Word, Excel, and Outlook.

• Patient, reliable, and customer-centric attitude.

5. Visa Specialist Intern – Hargeisa

Role Overview

We are looking for a meticulous Visa Specialist Intern to assist customers with visa applications, documentation, appointment procedures, and general travel documentation requirements.

Key Responsibilities

• Assist in assessing customer requirements and identifying appropriate visa application processes.

• Help prepare and review visa application forms and supporting documentation.

• Provide accurate information to customers based on official embassy, consulate, and immigration guidance.

• Assist customers with appointment bookings and document preparation.

• Monitor application progress and provide customers with timely updates.

• Maintain accurate records of applications, payments, documents, and deadlines.

• Identify missing or incorrect documentation prior to submission.

• Handle customer queries and resolve application-related issues promptly.

• Maintain strict confidentiality when handling customer documents and personal information.

• Keep up to date with changes to visa requirements and travel regulations.

Skills & Qualifications

• Academic or professional background in administration, international relations, travel documentation, or related fields.

• Strong attention to detail and document-checking skills.

• Strong organizational and time-management abilities.

• Excellent written and verbal communication skills.

• Good knowledge of Microsoft Word, Excel, and Outlook.

• Professional, trustworthy, and able to work accurately under pressure.

• Important Note: Interns will be trained to provide customers with information based strictly on official guidelines and must understand the policy of not guaranteeing visa approvals.

Please send your CV and a short cover letter outlining your interest in this role to below EAS APPLY Button before 20th October 2026