Moderator Assistant

Country: Somalia/ Somaliland

Location: Mogadishu with visits to Raagsan’s other offices.

Salary: A starting salary range of USD 8,400 per annum

Job Type: Full-time permanent

Contract duration: Until 31st Dec 2025

Working Times/Zones: 40 hours per week, Eastern Africa Time.

Travel Required: None

*We encourage staff to use eco-friendly practices when working from home. For ideas on how to do this, please visit this site.

Management Responsibilities

Reports to: Senior Moderator

Direct reports: None

Indirect relationships: Parnership and Community Engagment Lead, Sensitive Feedback Lead, among others.

Company Overview

Talk to Loop is a feedback and reporting mechanism driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention and early warning, as well as for the safe reporting of SEA, GBV, fraud, corruption, and misconduct, among other things.

To understand what Talk to Loop is, our mission and our way of working please visit our resource page where you will find all the information you need on our unique approach. To get the details on the job opening and the application process, continue reading.

Role Overview

The Moderator Assistant role combines core moderation tasks with communications and community engagement responsibilities. As a critical member of the Somalia team, you will ensure timely and effective moderation while enhancing Loop’s communication efforts and outreach strategies. You will bridge feedback systems with engagement initiatives, fostering trust and inclusivity within the communities we serve

Expected Tasks

Moderation responsibilities:

●      Review, tag, and manage community feedback submitted to the Loop platform, adhering to community guidelines and protocols.

●      Approve or reject feedback and replies for publication based on established standards.

●      Translate feedback between English and local languages, ensuring accuracy and cultural relevance.

●      Forward sensitive feedback to the Sensitive Feedback Lead and support referral pathways as needed.

●      Notify and collaborate with relevant organisations and stakeholders regarding feedback pertinent to their work.

●      Contribute to the development of Moderator Protocols by providing feedback and insights.

Communications and Community Engagement:

●      Support the implementation of Loop’s local communication strategy, ensuring alignment with community needs and cultural contexts.

●      Assist in developing and disseminating awareness-raising materials, such as FAQs, promotional content, and instructional resources.

●      Represent Loop in community outreach and engagement activities, advocating for the platform and building relationships with stakeholders.

●      Facilitate onboarding sessions for partners, sharing best practices for community engagement and feedback utilization.

●      Provide feedback to the Communications and Fundraising Lead on local communication strategies, advocating for inclusivity and accessibility.

●      Participate in social media activities to promote Loop’s rollout and encourage platform adoption.

●      Document and share lessons learned to enhance Loop’s impact and refine engagement strategies.

Necessary Skills and Experience

Essential Skills:

•       Language Proficiency: Fluency in local dialects of both Maxatidhi and Bajune is a requirement. Strong working proficiency in English, both written and spoken, is also required.

•       Technical Skills: Proficiency in using digital tools, including smartphones, computers, and communication platforms. Familiarity with Google Drive, Excel, Slack, and other online tools.

•       Relevant Experience: Demonstrated experience in moderation, community engagement, or related fields such as communications, accountability, or protection.

Desirable Skills:

●      Knowledge of additional local or regional languages.

●      Previous experience in humanitarian contexts or working with marginalized communities.

●      Familiarity with protection frameworks and referral pathways.

Soft Skills:

●      Effective Communication: Strong ability to adapt communication styles to diverse audiences.

●      Cultural Sensitivity: Empathy and cultural awareness in interactions with communities and stakeholders.

●      Problem-Solving and Initiative: Proactive approach to identifying challenges and proposing innovative solutions.

●      Team Collaboration: A collaborative mindset with a commitment to Loop’s mission, vision, and values.

Personal Attributes:

●      Integrity and Professionalism: Upholding high ethical standards and discretion in handling sensitive information.

●      Adaptability and Resilience: Thriving in dynamic and fast-paced environments.

●      Continuous Learning: A growth mindset, with a dedication to learning and improving both personally and professionally.

Note

As a Platform Moderator Assistant for Loop, focusing on community engagement and communication, you will play a pivotal role in shaping the narrative of humanitarian and development aid. By ensuring the safe and impactful sharing of feedback and responses in a timely manner, and by supporting Loop’s communication efforts, your work will empower individuals to voice their experiences, foster transparency, and drive positive change.

Join us in amplifying voices, promoting accountability, and building resilient communities through meaningful engagement and collaboration.

This role may require occasional coverage during weekends or holidays on a rotational basis. For staff who excel, there are opportunities for career progression in areas such as communications, monitoring and evaluation, and protection.

Why choose Talk to Loop?

At Loop, feedback is at the heart of everything we do. We have ambitious goals and are committed to learning, growing, and adapting as we work toward them. Guided by principles of decentralization, openness, and transparency, we aim to model the changes we seek to create in the world.

If you’re passionate about making a difference, thrive in a dynamic environment, and believe in the power of listening and learning, Loop could be the perfect place for you. We welcome applications from individuals with transferable skills who are eager to contribute, grow, and create meaningful impact.

Our Commitment

Inclusion and Safeguarding

We are dedicated to creating an inclusive, equitable, and safe workplace that reflects the diverse communities we serve. As part of our safeguarding policy, all candidates will undergo comprehensive background checks. Employment is contingent upon donor funding and its continuity.

We encourage applications from people of diverse backgrounds, as unique perspectives and experiences are invaluable to our mission of shifting power and promoting local agency.

Collaboration and Wellbeing

At Loop, we foster a culture of trust, accountability, and mutual respect. Every team member is entrusted with significant responsibility and empowered to collaborate in achieving strategic goals. We strive to create a supportive environment where wellbeing

and self-care are prioritized, recognizing that these are essential for personal and organizational success.

Join Our Mission

If you're passionate about making a meaningful impact and amplifying the voices of communities worldwide, we invite you to join us. Together, we can reimagine accountability, build trust, and create positive change that benefits everyone.

●      Pre-employment checks will include references and background verification.

●      Only shortlisted candidates will be contacted for interviews.

Send your applications to  [email protected]. before 15th August 2025.

Talk to Loop's ability to help those in need relies on our staff's professional and ethical conduct. During recruitment, we will ask if you have ever been accused, investigated, or disciplined for misconduct. We understand that allegations can be false, investigations may find no wrongdoing, and some issues may be minor. However, please be transparent about any such matters. Pre-employment checks will be required for the role. Loop is a member of the Misconduct Disclosure Scheme and will request references from former employers.