Job Title: HR Support Officer 

Reports to: HR Coordinator

Terms: Fixed term contract - Full time (7 months for Maternity Cover)

Salary: GB3 – Step 1

Requirements: Position is based in Mogadishu.

About Concern:

Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries.

Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression.

Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

Role Purpose:

Under the guidance and supervision of the HR Coordinator, the HR Support Officer will be responsible for carrying out the HR functions of the Mogadishu Office and providing direct support to the HR Coordinator. The role requires delivering high-quality and efficient HR services to the Mogadishu Office in line with Concern Worldwide’s policies and procedures.

Duties and Responsibilities:

1.       Human Resource (HR)

Keep HR files up to date.

Maintain contract files for all staff including contract amendments.

When new staff joins the organization, all necessary documents relating to the new staff should be

organized and filed in the employee’s personal file. The file should be archived in an indexed manner.

Assist in organizing orientation for new staff upon joining the organization.

Scheduling of interviews including contacting candidates, booking venues, setting up the interview

arrangements.

Assist in the preparation of monthly payroll notification in good time Manage staff leave through HRMIS system.

Update new staff details on the HR system

Provide updates on leavers and joiners of the organization on quarterly basis.

Performance management: - follow up with departmental heads and Line Managers on Staff Development

Reviews (PDRs) by sending reminders and emails; checking and properly filing of PDRs submitted.

Ensure proper clearance for staff leaving the organization, preparing work certificates for leavers as or when

necessary.

Coordinate submission of staff timesheet and ensure timely submission to finance team. Any other duties that may be deemed appropriate to this role by the line manager.

2.       Administration

Support administrative functions of the Mogadishu office, including flight/hotel bookings, travel

arrangements, organizing meetings, trainings, workshops, taking minutes, and circulating them.

Assist in processing monthly office bills (rent, electricity, water, garbage, casual habour, travel agents, etc) Support in visa/work permit application submissions and follow-up with immigration/embassies as needed. Help organize visitor transport/escort bookings with Peace Business Group.

Receive office visitors and provide the support that might be required Maintain up-to-date admin filing and ensure availability of admin forms. Keep basic records of office stationery and supply usage.

Report malfunctioning office equipment/facilities for follow-up. Monitor and report issues with office utilities (water, electricity).

Coordinate with logistics, finance, and programme teams on admin matters.

Assist in raising SRs for admin-related expenses (stationery, utilities, rent, services, registration, guesthouse). Support renewal/signing of lease agreements and domestic staff contracts.

Help manage Concern guest/team house and ensure visitor readiness. Report repair needs for office equipment and facilities.

Assist in liaising with medical insurance providers for card issuance and staff follow-up. Provide basic supervision and support to office domestic staff.

3.       Concern Code of Conduct and Associated Policies

Comply with Concern’s health, safety and security guidelines during

emergencies

Concern's Code of Conduct (CCoC) and its associated policies

Adhere to the standards of conduct outlined in the (1) Programme Participant Protection Policy; (2) Child Safeguarding Policy; and (3) Anti-Trafficking in Persons Policy.

All staff are responsible for upholding and promoting Concern’s values, including our workplace equality,

diversity and inclusion, and safeguarding values.

All staff are required to participate and contribute as necessary towards Concern’s emergency response as and when required.

Role Holder Requirements:

Qualification and Experience: 

Bachelor’s degree in HR or Business Administration or any other related fields.

At least 2 years professional experience with INGO’s Good interpersonal and communication skills

Commitment to working in a team

Good organizational skills and ability to multi-task Strong computer skills especially spread sheets

Competencies:

Candidates are expected to demonstrate abilities in the following priority competency areas (highlight 3-4 competencies in bold as appropriate):

Managing Yourself

Planning and decision-making

Individual leadership

Creativity and innovation

Communication and working with others

Influence, advocacy and networking

Delivering results

Change

We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality. Note that given the dynamics of this position, female candidates are particularly encouraged to apply.

Interested candidates, who meet the above requirements, should submit their applications (cover letter and updated CVs) by email to [email protected] with the subject line “Application for HR Support Officer” by Thursday 21 August 2025.

 If you have any concerns about our recruitment process and need particular assistance - for example if you have a disability e.g. a hearing impairment - please let us know and we will do our best to respond to your needs.

Important information:

Concern has an organisational Code of Conduct with three Associated Policies: The Programme Participant Protection Policy, the Child Safeguarding Policy, and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisations, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in their work, in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with adults and children are recruited by us for such roles. Consequently, working or volunteering with Concern may be subject to a range of vetting checks, including criminal background checking.

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.