SCOPE OF WORK

USAID/SOMALIA PEOPLE-CENTERED GOVERNANCE (PCG) ACTIVITY

Position

ICT Officer (Grade 7)

Maximum Level of Effort

Full-time LTTA

Base of Operations

Mogadishu, Somalia

position reports to

Operations Associate Director

1. Project Background:

The USAID People-Centered Governance (PCG) Activity is supporting local governments in southern Somalia to improve their effectiveness and legitimacy.  To accomplish this objective, the project implements activities aligned with two mutually interrelated and reinforcing immediate results, IR1) that District Councils (DCs) are fairer and more inclusive and IR2) that DCs improve their performance.  PCG will engage at the Federal, State and local levels and will eventually work in several districts within the three (i.e. Hirshabelle, Jubaland, and Southwest) federal member states (FMS) of Somalia. 

1. Role’s Purpose:

The ICT Officer is responsible for the IT needs of the Project´s office, including system installations, maintenance, and technical support. S/he is responsible for ensuring that standards set by the DAI home office are followed and project solutions are the most efficient and cost effective. S/he will ensure that proper back up, anti-virus and disaster recovery procedures are identified and followed and that end users have access to shared files, printers, and email. S/he will collaborate with external vendors and service providers to procure and maintain IT equipment and services as needed.

1. Key Duties and Responsibilities:

• Establish office IT local area networks and ensure secure IT systems (cabling, switches and NIC configuration, TCP/IP, NAT, TCIP/IP printing, windows network and domain services on TCP/IP)
• WAN connectivity and maintenance (manage and maintain internet connection, services, software, and device configuration)
• Assess local availability of IT equipment.
• Procure and provide staff with appropriate IT and communications equipment (cell phones, laptops, etc.)
• Configure staff laptops for Phase 1 procurement and work with home office (OIMT) to configure additional laptops received in the field.
• Check systems to optimize performance and initiate recovery action after system failures.
• Troubleshoots hardware and software issues, provides timely technical support to project staff, and makes suggestions for network hardware and software system improvements.
• Management and supervision of support provided by local companies (ISP or other providers or IT services)
• Maintain inventory of IT and communication equipment.
• Provides onboarding and orientation support to new staff members, ensuring they are familiar with IT policies, procedures, and resources, and also offers IT support assistance to project staff.
• Uphold DAI ethics and values in all aspects of the job.
• Foster a culture of digital security and data protection among project staff through regular awareness campaigns and training sessions.
• Ensure smooth functioning of video conferencing and other communication systems for virtual meetings and collaboration.
• Maintain a good knowledge and understanding of all policies and procedures set forth in the activity’s Field Operations Policy Manual and DAI Operations Manual

• Bachelor’s degree in IT or another relevant field.
• 6+ years of experience in developing and managing IT solutions, preferably for a donor-funded development project.
• PC and Server support experience
• Knowledge of Windows Server & Windows Client operating systems
• Knowledge of Hyper-V visualization platform
• Knowledge of Windows network services: AD. DNS, DHCP, WSUS, Print and file sharing
• Experience with IBM Notes Client configuration
• Experience with Outlook client or O365 services
• Knowledge of backup and restore services
• Physical and logical LAN and WAN infrastructure principles
• Communication equipment and VPN services
• Prior experience working in Somalia.
• Fluency in English and Somali language proficiency, both verbal and written, is required.

1. Skills

• Ability to respond effectively to time sensitive demands & inquiries.
• Demonstrated strong problem-solving skills and exceptional customer relations (both internally & externally).
• Excellent organizational skills with a proactive approach and willingness to take initiative. Ability to manage and prioritize multiple tasks effectively.
• Excellent communication and personnel management skills and ability to relate to people at all levels of an organization and of different multi-cultural backgrounds.
• Extremely well-organized and self-directed individual with sound technical skills, and analytical ability.

1. Reporting

The ICT Officer will report to the Operations Associate Director.

Interested applicants should apply through the following link: https://fs23.formsite.com/OLJTgx/ngebny1xup/index