SKA International Group

Position Title: Information Technology Engineer

Location: Mogadishu, Somalia

Type: Full-time

Duties and Responsibilities:

Perform on-site and remote technical support.

Assist in the organization and inventory of all hardware and software resources

Maintains excellent communication with the IT Manager on all tasks and projects.

Creates and maintains good technical documentation

Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.

Monitors and maintains the use of photo printers and printers.

Develops, maintains, and monitors procedures for all server backups.

Monitors, plans, and coordinates the distribution of client/server software and service packs.

Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.

Provides emergency on-call support on a rotating schedule.

Performs other duties as assigned

Qualification / Education Level :

IT Engineering Degree or any related field.

Skills Required:

Strong customer management skills.

Ability to follow procedures and efficiently troubleshoot network, hardware, and software issues.

Effectively communicate skills to engage the customer and start the service experience.

Ensure proper management of the initial call from the customer.

In-depth knowledge of the Ticket Support System.

Effective 'debriefing' and reporting of the service call for future enhancements

Coordinate project and delivery schedules to ensure that SLA is met

Follow up with customer regarding outstanding issues

Collect, collate and develop customer service delivery key performance indicator metric reports as required

Please send an updated CV to: [email protected] with the subject line: IT Engineer - Somalia

Note: Direct call to the recruiter will not be entertained, only shortlisted candidates will be contacted...

SKA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, local or international laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.