Job Title:                     Senior Project Officer – ICT4D

Department:               Country Programming

Band:                           8

Reports To:                 Technical Advisor I - ICT4D

Country/Location:     Mogadishu, Somalia

About Catholic Relief Services:

Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in more than 100 countries around the world. Through its programs, CRS assists poor and vulnerable persons based on need, regardless of creed, ethnicity, or nationality. CRS works through partners to implement programs, and strengthening partner capacity is fundamental to programming in every country in which CRS operates. 

CRS has a long history of supporting local civil-society organizations in Somalia and has implemented development and emergency programming across multiple sectors. In Somalia, CRS continues to support essential services and systems strengthening, including health, nutrition, protection, WASH, resilience, infrastructure rehabilitation, peacebuilding, and emergency response. 

Job Summary:

As a member of the program team, you will support a range of program design and implementation issues in the area of ICT4D and will monitor and report on all project activities in support of Catholic Relief Services’ (CRS) work serving the poor and vulnerable. Your thorough and service-oriented approach will ensure that the project consistently applies best practices and constantly works towards improving the impact of its benefits to those we serve.

The MEAL IC4D Senior Officer will provide a high level of first line ICT4D support as well as MEAL operational support to CRS Somalia’s ICT4D operations. These include integrating various ICT4D initiatives, communicating with project stakeholders to define project objectives and keep them apprised of project status, maintaining systems, acquiring resources, coordinating the efforts of MEAL units, and delivering quality solutions on time.

Job Responsibilities:

Device Management

·         Ongoing support of devices to identify required improvements in the system and test when appropriate

·         Device Management: Liaise with IT and procurement departments to ensure devices are purchased, registered, updated, allocated and stored properly, warranted and fixed when damaged.

·         Provide ongoing support for project devices and identify required improvements in device use, configuration, security, maintenance and field functionality. 

·         Liaise with IT, procurement, logistics and program teams to ensure devices are purchased, registered, configured, updated, allocated, stored, warranted, repaired and replaced according to CRS standards and project needs. 

·         Maintain device inventories, user assignment records, software/app installation logs, asset handover forms, maintenance records and troubleshooting registers. 

·         Assess field readiness for digital rollout, including device availability, power, connectivity, offline functionality, user access, data synchronization points and contingency procedures where devices fail or connectivity is unavailable. 

·         Ensure device management practices are aligned with responsible data principles, access control, confidentiality, safeguarding and data protection requirements. 

Digitization of Monitoring and Survey Tools

·         Manage form licenses, user profiles, allocation and identify any changes and needs.

·         Provide assistance to country program staff in digitizing different survey tools by using different CRS standardized platforms; Provide protocol for data audit to program managers and ensure it is conducted and documented properly.

·         Provide suggestions, feedback and corrections by standardizing different tools in relation to global library, database.

·         Assist CRS MEAL and partner Staff in digitization and designing of different monitoring tools.

·         Provide support to CRS and partner staff in digitizing survey, monitoring and feedback tools while standardizing data fields and ensuring alignment with project indicator definitions, data quality requirements and reporting needs. 

·         Develop protocols for data audits, tool testing, pilot feedback, data security, form version control, data cleaning and documentation of tool changes. 

·         Ensure digital tools remain usable for frontline workers by minimizing duplicate data entry, simplifying questions, testing offline workflows, and retaining paper-compatible options where connectivity, power or user capacity is limited. 

Database

·         Serve as tech lead for the CP hotline establishment and implementation.

·         Ensure data collection is carried out and quality data obtained in to system on time.

·         Contribute to the MEAL team’s reporting effort periodically, according to the team and partners interest.

·         Regularly revise work plans and project orientation with the ICT4D TA.

·         Utilize appropriate Information Communication Technology for Monitoring, Evaluation, Accountability and Learning tools to track program performance innovatively using dashboard, regular data analysis, and undertake regular data quality assessments.

·         Design custom reports and dashboards for different project activities to show the progress of the activities as well as the completed once; Ongoing support of database to identify and report glitches.

Web-based Reports and GIS

·         Identify GIS data layers required for new projects and acquisition and apply such layers.

·         Develop GIS maps per program requests for printing/online dissemination to support decision making, visibility, and ensure accountability and transparency.

Training and Support

·         Provide ICT4D support and liaise with MEAL, Comms, ICT4D TA and technical staff to ensure any technical issues are resolved.

·         Provide training on all relevant components of the ICT4D platform to program staff, partners and enumerators.

·         Mentor field enumerators for proper use of platform and data collection.

·         Train program staff to ensure effective use of web based reporting system

·         Lead beneficiary feedback surveys and reporting

·         Identify partners ICT4D capacity need and closely support them.

Typical Background, Experience & Requirements:

Education and Experience

·         Bachelor's degree or BA/BSC degree in Computer Science/Data base management of study with 2 years of relevant experience for MA/MSC or 5 years' relevant experience for BA/BSC degree

·          Knowledge of technical principles and concepts in ICT4D. General knowledge of other related disciplines like Statistics and humanity science to ensure a proper cross-sectoral approach.

·          Knowledge of partnerships

·          Experience with program monitoring, evaluation, and analysis.

·          Certification in advanced database design, management and deployment (Microsoft Technology Associate) is an added advantage.

·          At least 2 years minimum experience working with relational database systems such as SQL, PostgreSQL, MSSQL or Oracle and a good working knowledge of SQL.

·          Demonstrated experience in development and administration of a database.

·          Proficiency in using MS PowerBI and other visualization software is an added advantage.

Personal Skills:

·          Strong technical skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings

·          Good technical writing skills

·          Presentation, facilitation, training, mentoring, and coaching skills

·          Proactive, resourceful and results-oriented

Required/Desired Foreign Language: English

Travel Required:  approx. 25%

Key Working Relationships:

Supervisory: NA

Internal: Program team members, ICT4D team, MEAL team, ESARO-based GKIM

External:  Implementing partner organizations, organizations working in ICT4D, government entities as relevant

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

What do we offer:

CRS offers a comprehensive benefits package and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS Somalia strives to be a place where a diverse mix of talented people want to come and work, stay, and do their best.

CRS provides equal employment opportunity to all qualified employees and applicants for employment and does not discriminate based on race, color, religion, ancestry or national origin, sex, age, marital status, physical or mental disability or handicap, medical condition and any other status protected by law. As an equal opportunity employer, CRS will recruit, hire, train and promote people solely with their qualifications and abilities.

By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics.

The protection of your personal data is important to Catholic Relief Services. By submitting your application, you consent to CRS using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. CRS will not use your personal data in any other way other than for purposes of recruitment.

How to Apply:

If your qualifications and experience meet these job requirements, please submit a written application, quoting the job title and reference number, and an updated CV including daytime contact phone numbers, as well as names and contact information of three references to reach the below mentioned by close of business on August 24, 2026.

Only short-listed candidates will be contacted for interview.

Senior Human Resources Officer

Catholic Relief Services- Somalia program

Email: [email protected]

Note: CRS does not charge any fees from applicants for any recruitment. Further, CRS has a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our Recruitment Process. Kindly note that any attempts to engage in bribery or canvassing during the recruitment process will result in automatic disqualification.