Technology for Development Consultant (Community Manager), ICTD Digital Center of Excellence

Job no: 556560
Contract type: Consultant
Duty Station: Nairobi
Level: Consultancy
Location: Kenya
Categories: Communication, Partnerships

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, a connected world

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.

Over the last few years, there has been increasing recognition of the critical role of digital innovation and technology for development to UNICEF programming and accelerating support to the Sustainable Development Goals. With the global emergence of the coronavirus pandemic in early 2020, digital development has become an integral component of UNICEF’s work on national programmes, especially towards the acceleration of achieving the SDG goals.

As part of ICTD’s Transition and Transformation, the Digital Center of Excellence (DCOE) in Nairobi, Kenya will work with beneficiaries, partners, and stakeholders at global, regional and country levels to tailor, implement, track and provide insights on the success of scale up innovation and programmatic initiatives.

The DCOE provides the interface between the field and the Digital Core and headquarter teams in Valencia and New York, which drives the broader digital transformation/innovation agenda and coordination with headquarters divisions.

RapidPro is a globally supported mobile engagement platform used by dozens of UNICEF country offices to magnify and monitor programmatic impact for children. With the strong uptake of RapidPro and related apps, the Digital Centre of Excellence seeks to provide a wealth of content for anyone to learn, explore, share, and contribute to expanded usage and evolution of RapidPro within UNICEF programmatic areas and operational contexts. So, the Digital Centre of Excellence seeks a Technology for Development Consultant (Community Manager) to support the RapidPro community by creating, editing, and maintaining written and multimedia content around product specifications, user guides/manuals, and case studies to drive better practices, advanced usage, and more effective use of RapidPro and related T4D technologies to achieve results for children.

Purpose of Activity/Assignment:

We are looking for a technically capable community builder with a passion for working with open-source Technology for Development (T4D) projects. The successful candidate will be able to read, review and understand an open-source projects to foster, educate and engage a community of end users.
The Technology for Development Consultant (Community Manager) will also liaise with counterparts at external organizations, as necessary, for building relationships, technical documentation for open-source projects and other initiatives related to ICTD DCOE. The Consultant will also support ICTD DCOE, country office and regional office teams in leveraging the technical documentation to successfully implement programme objectives as well as in the creation of materials for advocacy and sharing outcomes with a wider audience. The consultant may be required to represent UNICEF and ICTD at meetings, conferences, and other events, as well as attend meetings with colleagues based in the field.

Scope of Work:
The exact tasks for the consultant will be jointly determined in an agile way and are outlined in summary below. The consultant will directly interact with the ICT Specialist and ICT Field Solutions Manager.

• Bachelor’s degree in English, Journalism, Communications, or a related field.
• Three to five years of professional experience in communication and writing for an external audience
• Outstanding writing skills in the English language with demonstrated ability for logical and analytical writing as well as ‘de-jargoning’ technical language for a wider audience
•  Experience producing detailed technical product documentation
•  Experience working with and building open-source communities
•  Attention to detail, research skills and the ability to work under strict deadlines is a must.
•  Effective interactive communication
•  Client service and people-oriented
•  Relationship/community building
•  Ability to work across time zones

In addition, the following will be considered a strong asset:
• Education/work experience in engineering/technical fields
• Humanitarian or development programme background
• Experience using and deploying RapidPro and other T4D tools.
• Familiarity with UNICEF organizational structure.
• Comfortable coordinating between multiple remote teams and stakeholders.
• Superior technical writing skills.
• Superior command of the English language.

• Experience working in low-resource settings and writing for multicultural audiences.
• Experience working with software product development teams.
• Experience in delivering guidance, technical support and mentorship to individuals, teams and groups
• Experience with processing large amounts of information and synthesizing it.
• Ability to work in a team and in a diverse work environment.

Fluency in English is a minimum requirement. Knowledge of another official UN language or local language of the duty station is considered as an asset.

Contract Duration and Location

This consultancy is remote based or on-site (Nairobi) for a duration of 11.5 months.

Financial Proposal

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above. Applications submitted without a daily/monthly rate will not be considered.  

For every Child, you demonstrate… 

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

 To view our competency framework, please visit here. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

Advertised: 27 Oct 2022 E. Africa Standard Time
Deadline: 10 Nov 2022 E. Africa Standard Time

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