Branch Manager /External-Three Positions

Purpose of the Job

 To Lead and coordinate the marketing activities of all staff within the branch, support the sustainable and profitable growth of the Bank and improve the efficiency of the branch operation and resource utilization by enhancing attraction, satisfaction and retention of existing customers through providing excellent customer service delivery.

 Main Duties and Responsibilities:

·   Plan and coordinate the overall activities of the branch.

·   Identify and recruit potential customers and provide professional advice.

·   Motivate and coach the staff.

·   Develop and implement service delivery plans and programs to optimize service excellence and the customer experience in the branch.

·   Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard.

·   Manage customer service levels against customer expectations.

·   Check and sign the daily cash book jointly with the customer service supervisor.

·   Measure branch staff’s operational performance periodically and support branch staff in developing, managing and growing customer relationships.

·   Rectify discrepancies and comments reported by internal Auditors timely.

• Bachelor's degree in accounting & finance, Economics or other Business-related fields.
• 5 years' experience in banking industries
• Full professional qualifications are desirable.
• Specialist experience in the banking sector will advantageous

Spoken Language Requirements  

•  Local language is a mandatory requirement English, Somali and Amharic
• Good English communications skills (both oral and written)

• Knowledge of the location context will be an advantage

those who meet the above requirements should submit their short CVs (written in English) maximum of 3 pages and saved in PDF format (mandatory) with three professional referees and their contacts (both email and telephone) through our offices

Please note that only short-listed candidates will be contacted at all stages of the selection process. Hard copies or physical applications will not be accepted. The Bank has the right to cancel the post advertised.

Shabelle Bank does not charge a fee at any stage of the recruitment process.