Help Desk / User Support Technician

Overview of position

• CTG is looking for qualified staff as per TOR below

Role objectives

• Install, configure & provide basic technical support for user hardware, network, printers & other office equipment.

• Install & configure operating systems, printer drivers, applications etc.

• Image PC, laptops & servers for deployment.

• In coordination with other support services such as the service desk, assist users & provide basic troubleshooting.

• Administer service desk tickets & inventory records.

• Train mission staff & other civilian or military personnel on the proper use of IT resources, information security, software applications etc.

Project reporting

• Report to the line manager

Key competencies

• Minimal 5 year experience in supporting users & network & office equipment.

• Experience in supporting Windows desktop operating systems & MS Office.

• Knowledge of the ITIL framework.

• Experience in customer services & the ability to provide a professional interface with the user community.

• Good interpersonal skills.

• Attention to detail.

• Proven ability to work under pressure.

• Ability to work outside normal working hours if required.

• Industry recognized certifications are an asset.

Team management

• This role has no team management responsibility 

Further information

• Qualified female candidate are encourage to apply

Disclaimer: At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.

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NAGUSOO BIIR ---  SOMALI JOBS

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