Customer Service

Dahabshiil Electronics, is a Trading company incorporated in accordance with the laws and regulations of Somaliland and the company dealt with the trading of Electronic devices and gadgets. Dahabshiil Electronics (Previously known as Dahabshiil Trading Co) was established in 2018 with the objective of unifying the trade expertise together with a team of young and dynamic professionals. As a trading company, Dahabshiil Electronics imports and exports goods and engages in various related services.

Job Brief:

We’re looking for Customer service  to join our team.  Customer Service works with clients who have complaints, orders, or require information about products/services purchased from the Dahabshiil Electronics. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Duties and Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Solicit sales of new or additional services or products.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Order tests that could determine the causes of product malfunctions.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Dahabshiil Electronics, is a Trading company incorporated in accordance with the laws and regulations of Somaliland and the company dealt with the trading of Electronic devices and gadgets. Dahabshiil Electronics (Previously known as Dahabshiil Trading Co) was established in 2018 with the objective of unifying the trade expertise together with a team of young and dynamic professionals. As a trading company, Dahabshiil Electronics imports and exports goods and engages in various related services.

Job Brief:

We’re looking for Customer service  to join our team.  Customer Service works with clients who have complaints, orders, or require information about products/services purchased from the Dahabshiil Electronics. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Duties and Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Solicit sales of new or additional services or products.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Order tests that could determine the causes of product malfunctions.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

 Apply by sending your cover letter and CV addressed to the EASY APPLYING BUTTON. The closing date is 15th October 2023. Clearly indicate the position title CUSTOMER SERVICE HARGEISA in the subject line of your email message. 

Posted Date 7 Oct

Category: Sales

Location Hargeisa

Type: Full Time

Education: Degree

Experience: 3 - 4 years