Hotel Receptionist

Job Title: Hotel Receptionist

Job Summary:

The Hotel Receptionist is the first point of contact for guests upon their arrival and plays a vital role in ensuring a pleasant and efficient check-in experience. This position is responsible for greeting guests, managing reservations, answering inquiries, providing information about the hotel and its services, and ensuring guests' needs are met throughout their stay.

Key Responsibilities:

·         Guest Reception: Warmly greet guests upon arrival, check them in, issue room keys, and provide information about hotel amenities, services, and policies.

·         Reservation Management: Handle booking inquiries and reservations via phone, email, or in person, adjusting room assignments as needed and managing any special requests.

·         Communication Hub: Serve as the main point of contact for guests to provide information, answer questions, resolve issues, or refer guests to the appropriate staff member or department.

·         Billing and Payments: Process guest check-outs, including handling payments, issuing receipts, and resolving any billing discrepancies.

·         Administrative Duties: Maintain accurate records of guest bookings, payments, and communications. Manage and update room availability using the hotel's reservation system.

·         Guest Services: Provide concierge services, including making restaurant reservations, arranging transportation, and offering recommendations for local attractions and activities.

·         Safety and Security: Ensure the lobby and reception area remain secure and report any suspicious activities. Familiarize guests with emergency procedures and exits.

·         Feedback Collection: Collect guest feedback during and after their stay to identify areas for improvement and ensure guest satisfaction.

·         High school diploma or equivalent; hospitality certification or degree preferred.

·         Previous experience in a customer service or hospitality role is highly advantageous.

·         Excellent communication and interpersonal skills.

·         Proficiency in computer systems, including reservation software and Microsoft Office Suite.

·         Flexibility to work in shifts, including weekends, evenings, and holidays.

Applying Email: [email protected]

Deadline: 4 March 2024